youtube videos not working

[Or abra]

hello

i just installed kapersky safe kids and the youtube videos is not playing. i can enter to the youtube website and enter to a video i choose but the video itself is not loading, and when i pause the kaspersky safekids the video immeditly playing..

[Flood and Flood's wife]

On 9/27/2024 at 8:08 AM, Or abra said:

i just installed Kapersky safe kids and the YouTube videos is not playing. i can enter to the YouTube website and enter to a video i choose but the video itself is not loading, and when i pause the Kaspersky safe kids the video immediately playing..

Hello @Or abra, 

Welcome!

1. Which OS, name & version: Windows, macOS, Android, read: How to find the version of your operating system?
2. Which browser is used when the YouTube website is entered? 
3. What age template has been configured? 
4. How is Settings configured? 
5. When the YouTube video doesn't load, are there any errors, what do you see, post a full-screen screen-print (hide any private information before posting)?
6. Post the URL of the YouTube video that does not load please? 

Thank you🙏
Flood🐳+🐋