YouTube videos do not play though I have given access through KSK

[Tamara and Kishan]

Hi Experts,

Suddenly YouTube videos stop playing in Chrome & MS Edge browsers my kids are using, though I have given access through KSK. These are school curriculum videos stored in YouTube. So I had to pause KSK, then it allowed to view these YouTube video using the same browsers stated above. Seems KSK is blocking the YouTube URL though I have given access.

Thanks...

 

Edited November 15 by Tamara and Kishan
Added few points

[Flood and Flood's wife]

12 hours ago, Tamara and Kishan said:

• Suddenly school curriculum videos stored in YouTube stop playing in Chrome & MS Edge browsers my kids are using, though I have given access through KSK.
• So I had to pause KSK, then it allowed to view these YouTube video using the same browsers stated above.
• Seems KSK is blocking the YouTube URL though I have given access.

Hello @Tamara and Kishan, 

Welcome!

1. (For our understanding) - using Chrome & or Edge, the school curriculum videos stored in YouTube have *always* been happily playing with KSK installed, but now *suddenly* the videos have stopped - but nothing was changed to explain the issue, Windows wasn't updated, KSK wasn't undated, the School didn't enforce any *new* restrictions - do we understand correctly? 
2. Post a URL of the videos please, we'd like to test it with KSK? 
3. Post a full-screen-screen-print of the access (you've) granted in KSK -> hide any personal information before posting*
4. Which Windows OS & Build, in Windows Search, type WINVER, select the WINVER app & post back the information shown? 
5. Which KSK Version -> on the Windows Taskbar, *Hidden icons*, rightclick the KSK icon, select About? 

Thank you🙏
Flood🐳+🐋

[Tamara and Kishan]

Thanks for the inquiry. Please find my feedback below:

1. (For our understanding) - using Chrome & or Edge, the school curriculum videos stored in YouTube have *always* been happily playing with KSK installed, but now *suddenly* the videos have stopped - but nothing was changed to explain the issue, Windows wasn't updated, KSK wasn't undated, the School didn't enforce any *new* restrictions - do we understand correctly? [Yes]
2. Post a URL of the videos please, we'd like to test it with KSK? [www.youtube.com/watch?v=lkDkZqtYWFE]
3. Post a full-screen-screen-print of the access (you've) granted in KSK -> hide any personal information before posting*    
4. 
5. Which Windows OS & Build, in Windows Search, type WINVER, select the WINVER app & post back the information shown? 
6.  
7. Which KSK Version -> on the Windows Taskbar, *Hidden icons*, rightclick the KSK icon, select About?
8.  

[Tamara and Kishan]

Hi Experts,

Further to the above I uninstalled KSK now and re-installed KSK then all worked perfectly (the YouTube videos). Then after few hours KSK prompted me to update the KSK saying they have new features. So I clicked OK and the laptop restarted. After restart and KSK was updated and now I am unable to view YouTube videos where I have granted access from KSK, meaning the problem is with the KSK automatic update I received.

Why 2 Versions are shown in KSK?

About

 

KSK Icon in Taskbar Tray

Thanks

 

[Isaias Schaefer]

On 11/16/2024 at 12:54 PM, Tamara and Kishan said:

Hi Experts,

Further to the above I uninstalled KSK now and re-installed KSK then all worked perfectly (the YouTube videos). Then after few hours KSK prompted me to update the KSK saying they have new features. So I clicked OK and the laptop restarted. After restart and KSK was updated and now I am unable to view YouTube videos where I have granted access from KSK, meaning the problem is with the KSK automatic update I received.

Why 2 Versions are shown in KSK?

About

 

KSK Icon in Taskbar Tray

Thanks

 

Why might two versions of KSK appear in the Taskbar Tray, and what implications does this have for the stability and functionality of the software?

[Flood and Flood's wife]

1 hour ago, Isaias Schaefer said:

Why might two versions of KSK appear in the Taskbar Tray, and what implications does this have for the stability and functionality of the software?

Hello @Isaias Schaefer, 

Welcome!

Hovering the cursor over KSK application icon shows the version with the most current patch, selecting About shows exactly the same version number & the Application ID -> one version, one patch & one application ID. 

Thank you🙏
Flood🐳+🐋

Edited December 12 by Flood and Flood's wife

[Tamara and Kishan]

I have provided all the information requested but the problem remains the same without an answer to the product bug. I am still unable to view You tube videos I shared above in my post using KSK.

I am dissatisfied with this product!!!

 

 

 

 

[Flood and Flood's wife]

3 minutes ago, Tamara and Kishan said:

I have provided all the information requested but the problem remains the same without an answer to the product bug. I am still unable to view You tube videos I shared above in my post using KSK.

I am dissatisfied with this product!

Hello @Tamara and Kishan, 

• We're not sure what's happened here. Our reply has vanished. 

1. We were not able to replicate the issue & recommended (you) reach out to Kaspersky Customer Service (KSC)-> on the support page: https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in the template as shown; include a *detailed history* & a GSI. 
2. ***IMPORTANT*** make sure Kaspersky are aware the issue does not exist when patch(b) is not applied***
3. *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*      

   

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋