YouTube videos do not play though I have given access through KSK

[Tamara and Kishan]

Hi Experts,

Suddenly YouTube videos stop playing in Chrome & MS Edge browsers my kids are using, though I have given access through KSK. These are school curriculum videos stored in YouTube. So I had to pause KSK, then it allowed to view these YouTube video using the same browsers stated above. Seems KSK is blocking the YouTube URL though I have given access.

Thanks...

 

Edited Friday at 11:42 AM by Tamara and Kishan
Added few points

[Flood and Flood's wife]

12 hours ago, Tamara and Kishan said:

• Suddenly school curriculum videos stored in YouTube stop playing in Chrome & MS Edge browsers my kids are using, though I have given access through KSK.
• So I had to pause KSK, then it allowed to view these YouTube video using the same browsers stated above.
• Seems KSK is blocking the YouTube URL though I have given access.

Hello @Tamara and Kishan, 

Welcome!

1. (For our understanding) - using Chrome & or Edge, the school curriculum videos stored in YouTube have *always* been happily playing with KSK installed, but now *suddenly* the videos have stopped - but nothing was changed to explain the issue, Windows wasn't updated, KSK wasn't undated, the School didn't enforce any *new* restrictions - do we understand correctly? 
2. Post a URL of the videos please, we'd like to test it with KSK? 
3. Post a full-screen-screen-print of the access (you've) granted in KSK -> hide any personal information before posting*
4. Which Windows OS & Build, in Windows Search, type WINVER, select the WINVER app & post back the information shown? 
5. Which KSK Version -> on the Windows Taskbar, *Hidden icons*, rightclick the KSK icon, select About? 

Thank you🙏
Flood🐳+🐋

[Tamara and Kishan]

Thanks for the inquiry. Please find my feedback below:

1. (For our understanding) - using Chrome & or Edge, the school curriculum videos stored in YouTube have *always* been happily playing with KSK installed, but now *suddenly* the videos have stopped - but nothing was changed to explain the issue, Windows wasn't updated, KSK wasn't undated, the School didn't enforce any *new* restrictions - do we understand correctly? [Yes]
2. Post a URL of the videos please, we'd like to test it with KSK? [www.youtube.com/watch?v=lkDkZqtYWFE]
3. Post a full-screen-screen-print of the access (you've) granted in KSK -> hide any personal information before posting*    
4. 
5. Which Windows OS & Build, in Windows Search, type WINVER, select the WINVER app & post back the information shown? 
6.  
7. Which KSK Version -> on the Windows Taskbar, *Hidden icons*, rightclick the KSK icon, select About?
8.  

[Tamara and Kishan]

Hi Experts,

Further to the above I uninstalled KSK now and re-installed KSK then all worked perfectly (the YouTube videos). Then after few hours KSK prompted me to update the KSK saying they have new features. So I clicked OK and the laptop restarted. After restart and KSK was updated and now I am unable to view YouTube videos where I have granted access from KSK, meaning the problem is with the KSK automatic update I received.

Why 2 Versions are shown in KSK?

About

 

KSK Icon in Taskbar Tray

Thanks