Your payment status is unknown.

[AX,User,Al]

Dear Kaspersky Team and users,

I want to update my license from Kaspersky Internet Security to Kaspersky Premium.

I go until page to pay, but in moment i process the page show me this errorr.

Please let us know how we can process. 

Thank you. 

 

Your payment status is unknown.

Please wait. The status will automatically update on a regular basis.

 

[Flood and Flood's wife]

15 minutes ago, AX,User,Al said:

Dear Kaspersky Team and users,

I want to update my license from Kaspersky Internet Security to Kaspersky Premium. I go until page to pay, but in moment i process the page show me this error.

Your Payment status is unknown.

Please wait. The status will automatically update on a regular basis. 

Hello @AX,User,Al, 

Welcome!

Please read & follow: Payment issues when buying a license or subscription for Kaspersky applications. 

Thank you?
Flood?+?

[D.Eagle]

Greeting!

I also got this after trying to purchase Premium:  

Your payment status is unknown.

Please wait. The status will automatically update on a regular basis.

No updates were given to me. Please help. 

Thank you.

[Berny]

@D.Eagle Welcome.

We would like to help you but unfortunately this community can’t resolve your issue.