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Your computer may be infected. To disinfect your computer, follow the instructions


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ERROR: Remote installation has been completed with an error on this device: Fatal error during installation. (Error 1920. Error while starting service Kaspersky Seamless Update Service (KES.21.20) (avpsus.KES.21.20). Your computer may be infected. To disinfect your computer, follow the instructions at https://support.kaspersky.com/kes12/troubleshooting/install/11309)

Tried Kaspersky Virus Removal Tool --- Nothing found

Tried Kaspersky Rescue Disk -- Nothing found.

Protection is completely stopped. Unable to start Endpoint.

Have been struggling for solution over a month

Incident also raised and submitted all required files such GSI, screenshots, remote session etc. Support Engineer is unable to solve the issue.

Incident NO: INC000017392689

In some devices its giving error "application need to be restored. Run the setup wizard to restore." upon reboot or whenever you try to open endpoint application it throws error.

 

 

Screenshot From 2025-04-15 23-52-18.png

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