Yet Another Activation Code Failure

[maryte]

I can see that several other people have had this problem - one of which seemed to have taken TWO WEEKS to resolve.  So it took TWO WEEKS for you to assist a customer in resetting an activation code that should never have been deactivated to begin with? I say this because I'm having the same problem, tried to use the customer support chat and, after 50 minutes of asking for help and receiving NO RESPONSE from the "support" person, I now have a message that says "The conversation is over".  I am only eight months into a three-year subscription and am not receiving the service I've paid for. Obviously, you don't think your product is all that valuable if you feel that your customers can conduct their online business without virus protection until you can be bothered to fix an issue that shouldn't be happening.

[Flood and Flood's wife]

9 minutes ago, maryte said:

 I'm having the same problem, tried to use the customer support chat and, after 50 minutes of asking for help and receiving NO RESPONSE from the "support" person, I now have a message that says "The conversation is over". 

Hello @maryte, 

Welcome!

1. Please share the incident reference number (beginning with INC0000), to enable the Kaspersky team to assist please? 

Thank you?
Flood?+?

[maryte]

Incident #INC000014762204

[Flood and Flood's wife]

51 minutes ago, maryte said:

1. Incident #INC000014762204

Hello @maryte, 

You're most welcome!

Thank you for the information. 

1. We've raised the issue with a Kaspersky expert, they don't work 24 x 7, they'll respond as soon as they can; please wait patiently. 

Thank you?
Flood?+?