I can see that several other people have had this problem - one of which seemed to have taken TWO WEEKS to resolve. So it took TWO WEEKS for you to assist a customer in resetting an activation code that should never have been deactivated to begin with? I say this because I'm having the same problem, tried to use the customer support chat and, after 50 minutes of asking for help and receiving NO RESPONSE from the "support" person, I now have a message that says "The conversation is over". I am only eight months into a three-year subscription and am not receiving the service I've paid for. Obviously, you don't think your product is all that valuable if you feel that your customers can conduct their online business without virus protection until you can be bothered to fix an issue that shouldn't be happening.
