worten.pt

[Álvaro Santos]

Hello,

I installed kaspersky plus yesterday and today i can't use worten.pt (a popular portuguese online store).

Everything seems to run smoothly when i pause k+.

Tried an exception on the firewall but with no results.

Can you help?

Tanks in advance,

A

[harlan4096]

Welcome to Kaspersky Community.

 

Please provide versions of operating system and K. product installed.

 

What do You mean You can't use that site, please explain better, did You change any K. setting?

[Álvaro Santos]

Hi,

I'm using kaspersky plus 21.19.7.527(b), windows 11 pro 24h2.

when i enter the site, i can't login or view any product.

I made a smal video: https://drive.google.com/file/d/1As3iC7VkUcYV-zhrEXWJOGJfmTbxjeeJ/view?usp=sharing

[harlan4096]

Probably a firewall exclusions won't fix that, do You have K. Anti-Banner and/or Private Browsing modules enabled?

[Álvaro Santos]

On google chrome yes, but not on firefox, and i have the same problem there

.

[harlan4096]

Please disable both modules and try again in different browsers.

[Álvaro Santos]

If i disable Anti-Banner, it works fine.

What can i do, other than turning anti-banner on and off all the time?

[harlan4096]

You can try to add an exclusion in Anti-Banner module for that site.

 

Personally, I have K. Anti-Banner disabled, and I control browser ads via browsers add-ons.

[Flood and Flood's wife]

7 hours ago, Álvaro Santos said:

I installed Kaspersky plus yesterday and today i can't use worten.pt (a popular portuguese online store).

Everything seems to run smoothly when i pause k+.

Tried an exception on the firewall but with no results.
If i disable Anti-Banner, it works fine.

What can i do, other than turning anti-banner on and off all the time?

Hello @Álvaro Santos, 

Also, we can access *all* of worten.pt, in *every* browser, Edge, Firefox & Chrome, without adjusting *any* element of Kaspersky:                                                                                                                                     

1. Which Windows OS *version & build*, in Windows Search, type WINVER, open the WINVER app & post back the information shown please?  
2. Check the browsers for all *other* extensions? 
3. Exit *all* browsers.
4. Export Kaspersky Settings, read: Como exportar configurações. *don't import this configuration file at this stage*
5. Restore the default settings of Kaspersky Plus, read Como restaurar as configurações padrão do aplicativo. 
6. Shutdown the computer using Shutdown, not Restart, power ON the computer by pressing the power button, login. 
7. Recheck worten.pt? 

Please share the outcome with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

Edited December 31, 2024 by Flood and Flood's wife
reformatted image

[Álvaro Santos]

I tried it on my desktop, my laptop, and my daughter's laptop, with the same results, including the solution (disabling Anti-Banner). Also tried using 2 different networks, and still the problem persisted.

The only common thing all pc's have is windows 11 and kaspersky plus 21.19.7.527 (b).

For me the problem is solved with harlan4096's solution.

An exclusion in Anti-Banner didn't work, i disabled it and using a browser anti-banner.