Windows Server Backup Error

[raidinfo]

Hello there, 

I have a Windows Server 2012 R2 Standard with Hyper-V and Kaspersky Endpoint Security 11.1.2.63 installed.

A week or more ago Windows Server Backup started to fail, it says “Windows Backup Failed to Get an Exclusive Lock on the EFI System Partition”.

After I restart the server Windows Server Backup finish correctly.

I guess it have something with Kaspersky. Someone could help?

[Chikabom]

Hello. Do you mean KES 11.1.1.126? 

When did it happen you needed to turn off KES and check again and I recommend use KSWS for servers OS

[raidinfo]

Hello. Do you mean KES 11.1.1.126? 

When did it happen you needed to turn off KES and check again and I recommend use KSWS for servers OS

Actually I have Kaspersky Endpoint Security Cloud and I installed agent from there.

At “Distribution Package” I have this info: 

“Kaspersky Endpoint Security for Windows (11.1.1) build (11.1.1.126).”

But now the agent updated and it’s in version 11.1.2.63.

[Nikolay Arinchev]

Hi,

 

Could you please provide us with GSI log from that host?

Thank you!

[raidinfo]

Hi,

 

Could you please provide us with GSI log from that host?

Thank you!

Of course.

Windows backup run around 7:30PM.

[Nikolay Arinchev]

Thank you for that info.

According to GSI there are several errors like

“Corrupção detectada na estrutura do sistema de arquivos, no volume \\?\Volume{065dee54-9f9b-4795-954d-0d91eff8b45d}. A natureza exata da corrupção é desconhecida. As estruturas do sistema de arquivos precisam ser verificadas offline.”

Please make sure, that hdd works correctly before we can continue.

[raidinfo]

Thank you for that info.

According to GSI there are several errors like

“Corrupção detectada na estrutura do sistema de arquivos, no volume \\?\Volume{065dee54-9f9b-4795-954d-0d91eff8b45d}. A natureza exata da corrupção é desconhecida. As estruturas do sistema de arquivos precisam ser verificadas offline.”

Please make sure, that hdd works correctly before we can continue.

Hi Nikolay, I saw this events but like I said, Windows Server Backup runs smoothly after I restart server.

I did a HD test just for guarantee and did not found any errors.

 

[Nikolay Arinchev]

Thank you for that info!

Have you tried to disable KES components one-by-ine to determine which one of them causes the problem?

[raidinfo]

Sorry for the delay to answer. 
I didn’t tried it, I’m gonna try and post result.

[raidinfo]

Thank you for that info!

Have you tried to disable KES components one-by-ine to determine which one of them causes the problem?

It didn’t worked.

I tried one by one and problem persist.

[raidinfo]

I’m almost uninstalling kaspersky and changing it by another AV in this client.