Windows Server 2008R2 Fileserver - KES 11 (File take to long to load via shared)

[TI Greca Asfaltos]

Guys,

I have a Windows Server 2008 R2 with Kaspersky Endpoint Security 11, that is managed by Kaspersky Security Center 11.

 

This server is my fileserver, and since I deploy KES11, my users are complaining about files (like xlsx and docx) that takes to long to load.

 

When I open a file which is in a shared folder (with Excel or another Office App), a pop-up appears and take a time to load the file, with a message “downloading”, like image below.

 

I think that what causes this behavior is some feature, but I don’t know. I’m studying KES, and how to configure it, but I need to solve this issue now.

Can anyone help me, please?

 

[Nikolay Arinchev]

Hi,

Could you please clarify what version of KES11 exactly do you use?

[TI Greca Asfaltos]

Hi,

Could you please clarify what version of KES11 exactly do you use?

Nikolay, this is the versions:

KES (Endpoint Security) 11.1.1.126

KSC (Security Center) 11.0.0.1131

 

Thank you!

[Nikolay Arinchev]

Thank you for that info!

Is it possible to use KSWS10 instead? It`s more suitable to be used at server OS versions and also it uses the same license as KES. 

[TI Greca Asfaltos]

Hi, Nikolay.

I did it, as you suggested, and I’m testing.

Is it possible that I manage KSWS10 with KSC11 and Policy’s, or I need use it like stand-alone application?

 

Thank you!

Happy holidays.

[Nikolay Arinchev]

Sure you can control KSWS using KSC. All you need to do is install plugin(you can find it at KSWS distributive) and then create a policy for KSWS.

Thank you!