Windows accounts locked after update to profile

[Amya]

After updating a profile for a Windows 10 account on a shared computer. Kaspersky locks the account for up to 30 minutes. How do I avoid this?

 

Also, When associating an account with a profile, Kaspersky is doing something with the password which makes it not work, requiring it to be reset. What’s up?

[Flood and Flood's wife]

Hello @Amya, 

Welcome!

Please tell us:

1. W10 version? 
2. KSK version? 
3. Regarding “After updating a profile for a Windows 10 account on a shared computer”, was the updated profile a Windows child profile or a KSK child profile? 
4. Regarding “Kaspersky locks the account for up to 30 minutes”, is the locked account the child’s KSK account or the child’s Windows account? 
5. When the profile changes were made, was the child account logged on at the time? 
6. How long has KSK been installed? 
7. Is  “After updating a profile for a Windows 10 account on a shared computer”, a one time or recurring issue? 
8. Have you uninstalled & reinstalled KSK?
9. Is KSK licensed? 
10. Regarding  “associating an account with a profile, Kaspersky is doing something with the password which makes it not work, requiring it to be reset”, can you detail the steps used, leading up to password reset  happening please? 

Please let me know?

Thank you🙏

Flood🐳

 

Resources:

How to set up Kaspersky Safe Kids

How to edit child's profile