Windows 7 users having a bug where they are unable to shutdown/restart PC.

[Felix77]

Is anybody aware of current issue globally on Windows 7 users having a bug where they are unable to shutdown/restart PC.  When that is done a dialogue window pops up indicating user does not have permission to shutdown/restart PC

Some links-solutions on this prob are here:

https://www.bleepingcomputer.com/news/microsoft/windows-7-users-suddenly-cant-shut-down-their-pcs-how-to-fix/

 

https://www.zdnet.com/article/windows-7-bug-prevents-users-from-shutting-down-or-rebooting-computers/

 

https://esupport.quickheal.com/support/solutions/articles/23000020281-unable-to-shut-down-or-restart-windows-7-system

Curious to know does anybody have any further information regards this bug…..Felix77

[Flood and Flood's wife]

Hello @Felix77,

Welcome!

1. If the computer is in SafeMode, does “unable to shutdown/restart” issue persist?
2. Please advise how the  “unable to shutdown/restart” issue is related to KAV? 

Please let us know?

Thank you🙏

Flood🐳

[Felix77]

Answer to Q2:  Have done a full scan to see if any malware, virus issue,and PC is clean of any.

I was wondering if this is a malware, virus issue which is why I posted on Community.  I am a user of KAV.

Unable to answer Q1 as I only experienced the problem with W7 in normal mode.

[Flood and Flood's wife]

Hello @Felix77,

Thank you for replying👌  

• The way to test “unable to shutdown/restart” issue is to run SafeMode. 

1. In NormalMode are you still “unable to shutdown/restart” the device?
2. KAV version & patch(x)?  x = letter
3. Please run a GSI & Windows Logs and post the link please? 
4. Is KAV licensed? 

Please post back?

Thank you🙏

Flood🐳

[Berny]

@Felix77 Also , did you visit the Microsoft Community

it looks like this issue is related to a recent Windows Update.

[Felix77]

answer to Q1. Yes am able to shutdown/restart PC in normal mode as applied fixes at links in my initial post.  However I cannot find anything anywhere that explains what was the cause of the prob. Has nothing to do with a recent windows update as I turned off windows update a long time ago.

answer to Q2.  Am using KAV version:       20.0.14.1085 (g)

answer to Q4.  Yes am paying license user … new

answer to Q3.  GSI report attached.

[Berny]

Windows 7 users having a bug where they are unable to shutdown/restart PC.

Microsoft is no longer supporting Windows 7
Your GSI Log doesn’t reveal problems related to Kaspersky Anti-Virus 2020.
FYI, your free disk space is reaching the limit.
We amicably close this Topic.