Windows 11 facial recognition login - webcam access

[austinadput]

WIndows 11 version 22H2

Kaspersky Internet Security: 21.3.10.391 (j)

How do I set up the webcam access so it allows Windows 11 facial login only?

I have the webcam settings set to: block access to webcam for all applications

Which is how I want it except for the facial recognition login.

Please advise.

[Flood and Flood's wife]

17 hours ago, austinadput said:

Windows 11 version 22H2, Kaspersky Internet Security: 21.3.10.391 (j)

?I have the webcam settings set to: block access to webcam for all applications?Which is how I want it except for the facial recognition login.

• How do I set up the webcam access, so it allows Windows 11 facial login only?

Hello @austinadput, 

Welcome!

1. (For our understanding) are you saying with 'Kaspersky, block access to webcam for all applications' enabled, Windows 11 facial recognition does not work? IF 'yes', what errors show - please post details? 

Thank you?
Flood?+?

Edited February 8, 2023 by Flood and Flood's wife
modified 1.

[austinadput]

Hi Flood,

Yes, with 'Kaspersky, block access to webcam for all applications' enabled, Windows 11 facial recognition does not work.

On the logon screen I get a green Kaspersky popup badge that says "webcam access blocked"

It also says "couldn't turn on the camera" - just above the Windows password field.

Cheers.

[Flood and Flood's wife]

12 hours ago, austinadput said:

Yes, with 'Kaspersky, block access to webcam for all applications' enabled, Windows 11 facial recognition does not work. On the logon screen I get a green Kaspersky popup badge that says "webcam access blocked". It also says "couldn't turn on the camera" - just above the Windows password field.

Hello @austinadput,

Thank you for posting back & the information!

We're unable to replicate the issue. 

1. Is the webcam in (your) computer the supported list: KIS 21, Supported web cameras? 
2. Read: What to do if Kaspersky Internet Security blocks your web camera, how to allow application access to the webcam.
3. Please log a request with Kaspersky support, so a dedicated resource can be allocated to look at it. On the support page: https://support.kaspersky.com/b2c#contacts, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 
Thank you?
Flood?+?

Resource: 

About applications' access to the webcam