Mynameisdonknow Posted August 7 Share Posted August 7 help me pls Link to comment Share on other sites More sharing options...
Berny Posted August 7 Share Posted August 7 @Mynameisdonknow 4 hours ago, Mynameisdonknow said: This file is not a virus:uds:risktool: AndroidOS spyloan.ja Please contact Kaspersky Technical Support https://support.kaspersky.com/b2c/#contacts Also, please see → Not-a-Virus 1 Link to comment Share on other sites More sharing options...
Mynameisdonknow Posted August 7 Author Share Posted August 7 I did that but the processing department still didn't notify me and I couldn't complete all the requests from the support department, i cant do this . I tried but now there is no other way.Cảm ơn tôi đã làm điều đó Link to comment Share on other sites More sharing options...
Berny Posted August 7 Share Posted August 7 @Mynameisdonknow 23 minutes ago, Mynameisdonknow said: I did that Do you have an INC number ? Also , if I remember well this issue has been resolved in the past , maybe it’s a new variant 🤔 ? Link to comment Share on other sites More sharing options...
Mynameisdonknow Posted August 8 Author Share Posted August 8 what i upload ít in https://opentip.kaspersky.com/ and see The first time is in 2023 and last appeared recently hmmmm It is phần mềm quảng cảo 9 hours ago, Berny said: 9 hours ago, Berny said: INIt must be a series of numbers that must be remembered carefully, right? 1 Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted August 8 Share Posted August 8 (edited) 2 hours ago, Mynameisdonknow said: what i upload ít in https://opentip.kaspersky.com/ and see The first time is in 2023 and last appeared recently It is phần mềm quảng cảo Hello @Mynameisdonknow, Thank you for posting back! Were 1 & 2 selected? *The incident reference number is prefixed with INC0000, when a case is logged the Kaspersky system automatically sends an email to you, with the full incident reference number, as long as you have the email it's not necessary to remember the number.* Did you log a request with Kaspersky Customer Service, https://support.kaspersky.com/vi/b2c/vn#contacts - on the support page, select either Email or Trò chuyện, then fill in the template as shown in the image below; please include a *detailed history*. Support may request logs, traces & other data, they will guide you: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋 Edited August 8 by Flood and Flood's wife spelling Link to comment Share on other sites More sharing options...
Mynameisdonknow Posted August 8 Author Share Posted August 8 9 hours ago, Flood and Flood's wife said: Có phải 1 và 2 được chọn không? Yes but Kaspersky reports that it cannot be moved 19 hours ago, Berny said: 19 hours ago, Berny said: Do you have an INC number ? Also , if I remember well this issue has been resolved in the past , maybe it’s a new variant 🤔 ? 1 Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted August 8 Share Posted August 8 14 minutes ago, Mynameisdonknow said: Yes but Kaspersky reports that it cannot be moved Hello @Mynameisdonknow, Thank you for posting back & the information! Ok, so, did you log a request with Kaspersky Customer Service, https://support.kaspersky.com/vi/b2c/vn#contacts? IF 'no', then that's what you need to do please. Thank you🙏 Flood🐳+🐋 Link to comment Share on other sites More sharing options...
Mynameisdonknow Posted August 8 Author Share Posted August 8 11 giờ trước, Flood và vợ của Flood đã nói: Có phải 1 và 2 được chọn không? Có nhưng Kaspersky báo cáo rằng nó không thể di chuyển được 21 giờ trước, Berny đã nói: 21 giờ trước, Berny đã nói: Chắc chắn đây là một dãy số cần phải nhớ thật kỹ phải không? i was do it but Kaspersky lab support said me I have to download Kaspersky plus but I was download it but I use the plus trial version or this dangerous file in systems so Kaspersky cant deleted haizzz i am live with this virus 6 months 😭😭😭 1 Link to comment Share on other sites More sharing options...
Berny Posted August 8 Share Posted August 8 @Mynameisdonknow Hi, 8 minutes ago, Mynameisdonknow said: Surely this is a sequence of numbers that needs to be remembered carefully, right? Right 👍, unfortunately this community can't resolve this issue , please continue with Kaspersky Technical Support (only available for registered products). Link to comment Share on other sites More sharing options...
Mynameisdonknow Posted August 8 Author Share Posted August 8 Bruh this do you know this file can hack my camera or hack my account I didn't download it, i just put it in file form, can it do anything to my phone Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted August 9 Share Posted August 9 8 hours ago, Mynameisdonknow said: Bruh this do you know this file can hack my camera or hack my account I didn't download it, i just put it in file form, can it do anything to my phone Hello @Mynameisdonknow, Thank you for posting back & the information! Only Kaspersky Virus Lab are qualified to answer the question. To log requests with Kaspersky you must have a paid for Kaspersky software subscription - not Trial OR Beta. Thank you🙏 Flood🐳+🐋 Link to comment Share on other sites More sharing options...
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