Why full scan crashes in black screen 0%

[DanteOrienter]

I'm trying to do a full scan with KSOS, unfortunally it gives me 0% black screen crash.

What is wrong?

Edited June 14 by DanteOrienter
word error

[AlexeyK]

34 минуты назад, DanteOrienter сказал:

KSOS

Wich version?

34 минуты назад, DanteOrienter сказал:

What is wrong?

Looks like BSOD. If the file MEMORY.DMP exists in the folder C:\Windows, create a support ticket, send them this file and the GSI report. But first make sure that the latest version of the product is installed.

[harlan4096]

Also, please provide version of KSOS and operating system. Run a ScanDisk of Your harddisk to check its health.

[DanteOrienter]

I already did a scan disk on my laptop with no errors.

I have this print screen of my KSOS version and m.2 disk status attached.

Couldn't find  MEMORY.DMP 

[AlexeyK]

11 минут назад, DanteOrienter сказал:

Couldn't find  MEMORY.DMP 

It may be disabled in the OS settings or the size of the pagefile.sys is limited and less than RAM. There may be a minidump in C:\Windows\Minidump, but it won't be enough for analysis.

[DanteOrienter]

Doesnt exists Minidump either

[harlan4096]

Change this setting in Your Windows, then reproduce the issue again, and check in C\Windows\ if there is a file MEMORY.DMP

 

[DanteOrienter]

Couldn't find MEMORY.DMP the same after that.

[AlexeyK]

19 минут назад, DanteOrienter сказал:

Doesnt exists Minidump either

Are you sure you were looking for the minidump in the folder C:\Windows\Minidump, not in the root of C:\Windows? Sample:

9 минут назад, DanteOrienter сказал:

Couldn't find MEMORY.DMP the same after that.

What is the size of the pagefile.sys (paging file)? It must be automatic or equal/larger than RAM.

[DanteOrienter]

[AlexeyK]

@DanteOrienter Please show it in the system setting. According to this tool, the paging file is only 2 GB (38 - 36 = 2). By the way, if Mem Reduct is used in real time, try to close it and scan again.

Edited June 14 by AlexeyK

[DanteOrienter]

I close memreduct... its full scanning now... in 10 minutes it will crash... and im going to take a photo with my cellphone on black crash screen.

[AlexeyK]

4 минуты назад, DanteOrienter сказал:

im going to take a photo with my cellphone on black crash screen.

Ok. But what with the size of the paging file is still unknown. How to find out the setting is described in this article.

[DanteOrienter]

After closing the memreduct i scanned with KSOS and after scanning 133.000 files it gived this screenshot.

I close memreduct... its full scanning now... in 10 minutes it will crash... and im going to take a photo with my cellphone on black crash screen.

I unninstalled SSDFresh software and did now a full scan... let's prey to not crash again.

[AlexeyK]

Yes, this is BSOD of course. You need to find out what's with the paging file. In the settings should be an "automatically manage paging file size". And to have enough SSD free space.

12 минут назад, DanteOrienter сказал:

I unninstalled SSDFresh software and did now a full scan

Ok, waiting.)

[DanteOrienter]

I think it was SSDFresh software it messes with paging configurations... its full scaninng and it is at more than 330.000 files scanned right now

Edited June 14 by DanteOrienter

[AlexeyK]

Well, it's good that you found out the reason.) Although the full system dump would be useful for the developers - this possible incompatibility could be eliminated in the future product versions.

[DanteOrienter]

Oh dear God... thanks for the support... it's been solved this problem by what it seems...

More than 610.000 files scanned right now.

After this scan im going to restart the system and do a full scan again to be sure that it was SSDFresh software.

[AlexeyK]

@DanteOrienter Do you remember which version of SSD Fresh was used? I'll report the issue, maybe the KL test-lab will reproduce it.

Edited June 14 by AlexeyK

[DanteOrienter]

was the latest one...

[harlan4096]

You better use SSDBooster, free, stand alone, not need to be installed...

[DanteOrienter]

I want to confirm that it was for sure because of SSDFresh.

I did another full scan after restart and update drivers.

Fully operational... thanks

[DanteOrienter]

now is giving me the same black screen crash again... i uninstalled memreduct and ssdfresh...

and did a verification aplication vulnerability scan... and it is giving me black screen crash again.

What should i do?

maybe is kaspersky lab doing bullshit to my laptop.... back in 2007 they were the best... today they are against piracy... i think im going  back to F-Secure Total... at least doesnt crash in scans.

[AlexeyK]

2 часа назад, DanteOrienter сказал:

What should i do?

At least the full system dump is needed for analysis. Your OS doesn't write it, the cause is in the settings.

2 часа назад, DanteOrienter сказал:

at least doesnt crash in scans.

You know, Kaspersky users don't have any crashes during scanning. The reason is somewhere in your system or third-party apps and their compatibility with the product.

Edited June 14 by AlexeyK

[Tahmeed702]

2 hours ago, DanteOrienter said:

now is giving me the same black screen crash again... i uninstalled memreduct and ssdfresh...

and did a verification aplication vulnerability scan... and it is giving me black screen crash again.

What should i do?

maybe is kaspersky lab doing bullshit to my laptop.... back in 2007 they were the best... today they are against piracy... i think im going  back to F-Secure Total... at least doesnt crash in scans.

Please raise a ticket on 

https://support.kaspersky.com/support-chat

and share Gsilogs to them https://media.kaspersky.com/utilities/ConsumerUtilities/GSI-6.2.2.105.zip

Regards

Ahnaf Tahmeed