Why doesn't the current profile show?

[Sandro Alves]

Hi,

 

I'm connected on the VPN with my onpremises environment and the profiles direct the configuration to either use the internal IP or a public FQDN of our server.

 

However I have observed that the current profile does not appear. Why does it happen?

 

Thanks. 

 

 

[Kinnari]

Hello Sandro!

Please use this kb to confirm connection profile configurations settings.

https://support.kaspersky.com/KSC/13/en-US/10806.htm

 

If the issue persists, please contact technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3.

Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
Excluding company holidays

https://support.kaspersky.com/us/b2b/US

 

To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

To register for CompanyAccount click on the link below:
https://companyaccount.kaspersky.com/account/create

Once at this site:
• Enter First name, Last name, Company Name, E-mail address.
• Upload a key file (.key) or enter your 20 digit activation code.
• Enter the CAPTCHA code
• Accept the “terms of Privacy Statement”
• Click "Create now"
Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help

Thank you!