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Why Chorme extension create unnecessary timeouts/delays for specific requests


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I am using Google Chrome browser extension Kaspersky Security


Also I am using JIRA cloud   (https,//www.atlassian,com/cloud) in my machine for my office work. In that following hear beat requests are getting delayed a lot. Because of that all the UI crashes. As soon as the extension is off this work fine. Any specific reason for this?


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I am pretty new user for this forum. I didn’t see the above mentioned topic. Thanks for pointing it out.


My operating system is macOS Big Sur V11.5.2

My Google Chrome version is Version 92.0.4515.159 (Official Build) (arm64)


I purchased this new laptop last week. And I installed the Kaspersky freshly. I am not sure why the latest version of the software/extension is not installed. I will try to update it.




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Hello @Andun

You’re most welcome☺ !

Thank you for the information, it helps a lot👏

Don’t try to update to  v21.3, that’s for Windows!

➡ KIS/MAC is up to version (patch c).

  • Have you tried adjusting the Privacy tab options:
  1. Website tracking?
  2. Web analytics?
  3. Ad agencies?
  4. Web behavior trackers? 
  • & or added an exclusion for JIRA cloud & any other impacted www? 
  • ➡ IF, none of those help, log a case with Kaspersky Technical Support, fill in Connectivity issues, Specific website does not work as expected template. Support may request Logs & other data, including Wireshark traffic analysis, they will guide you:



Please let us know the outcome?

Thank you🙏

Flood🐳 +🐋

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