Why can't I cancel my subscription?

[Kathy]

I'm following instructions, but they are not correct.  No one answers the phone.  It won't allow me to email.  How do I cancel this subscription?

[Berny]

@Kathy Welcome.

What is your geographical location  ?

[Debvick0011]

Hi , i live in the United States and cannot cancel my subscription either. I've been trying for 4 months and cant get any help or replies from anyone

[Berny]

@Debvick0011 Hi,

1 hour ago, Debvick0011 said:

cannot cancel my subscription

Please see  → Guide on Kaspersky software availability in the United States
 

Quote

" Subscription and automiatic renewal
Due to the US prohibition, we are forced to stop renewing Kaspersky subscriptions. All licenses will keep functioning until their original expiration date. "