Whatsapp microfone block with Kaspersky Premium

[horstm]

Hi,

Since few days my Kaspersky seems like block microphone messagens for Whatsapp Windows 10 app

I see a info message about it, but it not alow me to autorize it like in past.

I try to follow this tutorial but no work

https://support.kaspersky.com.br/ksos/8.13/94351

 

Anyone has it too?

How to resolve this?

 

[Flood and Flood's wife]

13 hours ago, horstm said:

Since few days my Kaspersky seems like block microphone messages for WhatsApp Windows 10 app

I see a info message about it, but it not allow me to authorize it like in past.

I try to follow this tutorial but no work

https://support.kaspersky.com.br/ksos/8.13/94351

Anyone has it too?

1. How to resolve this?

 

Hello @horstm, 

Welcome!

• The document (you've) linked is for Kaspersky Small Office Security -> which Kaspersky Premium *version*? On Windows Taskbar *Hidden icons*, rightclick the Kaspersky icon, select *About*? 
• Which Windows OS version & *build*, in Windows Search, type WINVER - open the WINVER app & post back the information shown? 
• For Kaspersky Premium, read: Como alterar configurações de acesso do aplicativo à webcam ou ao microfone. 
• Do the following: 

1. *Export* Kaspersky Settings, read: Como exportar configurações. 
2. *Restore* Kaspersky Settings to Default, read: Como restaurar as configurações padrão do aplicativo. *Do not Import at this time*
3. Check Microphone / WhatsApp in Windows Privacy? 
4. Uninstall WhatsApp.
5. Shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the power button, login.
6. Download & install a *new* WhatsApp. 
7. Check if the WhatsApp microphone messages are still blocked & IF (you) can authorise the message? 

• In (your) Kaspersky software, Intrusion prevention, Manage applications, WhatsApp - should look like the following 4 images & Window, Privacy, Microphone / WhatsApp, the last 2 images:                                               
• 
• 
• 
• 
• 

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited March 29 by Flood and Flood's wife
For Kaspersky Premium, read: Como alterar configurações de acesso do aplicativo à webcam ou ao microfone.