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Posted

Hi,

Since few days my Kaspersky seems like block microphone messagens for Whatsapp Windows 10 app

I see a info message about it, but it not alow me to autorize it like in past.

I try to follow this tutorial but no work

https://support.kaspersky.com.br/ksos/8.13/94351

 

Anyone has it too?

How to resolve this?

 

2025-03-28_161057.jpg

Flood and Flood's wife
Posted (edited)
13 hours ago, horstm said:

Since few days my Kaspersky seems like block microphone messages for WhatsApp Windows 10 app

I see a info message about it, but it not allow me to authorize it like in past.

I try to follow this tutorial but no work

https://support.kaspersky.com.br/ksos/8.13/94351

Anyone has it too?

  1. How to resolve this?

 

Hello @horstm

Welcome!

  • The document (you've) linked is for Kaspersky Small Office Security -> which Kaspersky Premium *version*? On Windows Taskbar *Hidden icons*, rightclick the Kaspersky icon, select *About*? 
  • Which Windows OS version & *build*, in Windows Search, type WINVER - open the WINVER app & post back the information shown? 
  • For Kaspersky Premium, read: Como alterar configurações de acesso do aplicativo à webcam ou ao microfone
  • Do the following: 
  1. *Export* Kaspersky Settings, read: Como exportar configurações
  2. *Restore* Kaspersky Settings to Default, read: Como restaurar as configurações padrão do aplicativo. *Do not Import at this time*
  3. Check Microphone / WhatsApp in Windows Privacy? 
  4. Uninstall WhatsApp.
  5. Shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the power button, login.
  6. Download & install a *new* WhatsApp. 
  7. Check if the WhatsApp microphone messages are still blocked & IF (you) can authorise the message? 
  • In (your) Kaspersky software, Intrusion prevention, Manage applications, WhatsApp - should look like the following 4 images & Window, Privacy, Microphone / WhatsApp, the last 2 images:                                               image.thumb.png.58c3159c9593d7e79e1b95104d620444.png
  • image.thumb.png.008d3b1f6fa49a3f249efb79b744ae6d.png
  • image.thumb.png.0044a44d95bcef110a53ad0132750866.png
  • image.thumb.png.d79647ab3a3a39029612d8acb85ce823.png
  • image.thumb.png.dd0408d0f8319b1a2eb0fc4e1e39b16c.png
  • image.thumb.png.66daaa54b3a0ffe6655c1f46dd2d9e12.png

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
For Kaspersky Premium, read: Como alterar configurações de acesso do aplicativo à webcam ou ao microfone. 

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