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newuser2025
Posted

now I still have ~150days standard plan(for 3 device)

and I except to buy plan to renew that, but this time I want to buy the plus one, ( still for 3device

what will it happen?

1: I can use plus for 2 year, after that become back to stadnrd ~150day

2: after my standard ~150day, become to plus for 2year

3:both them count the time together, can only use 2 year

 

cant find the answer say what will happend if buy 2 plan, or hide in a place I didn't notice that

ty

Flood and Flood's wife
Posted (edited)
18 hours ago, newuser2025 said:

I still have ~150days standard plan (for 3 device)

and I expect to buy plan to renew that, but this time I want to buy Kaspersky plus, for 3devices, for 2years. 

what will it happen?

1: I can use plus for 2 year, after that come back to standard ~150day?

2: after my standard ~150day, come to plus for 2year?

3: both them count the time together, can only use 2 year?
 

Hello @newuser2025

Welcome!

  • IF (you) *renew* & OR buy a *new* subscription from a Kaspersky website - the subscription *activates* on the day the payment processes, so, IF (you) were to buy Kaspersky Plus, 3 devices, 2 year subscription, from Kaspersky website, as soon as the payment processed (you) would have two *active* subscriptions: Kaspersky Standard 150days & Kaspersky Plus 730days. 
  • IF (you) buy a Kaspersky subscription (Kaspersky Standard, Kaspersky Plus & OR Kaspersky Premium) from a Kaspersky website, the License Key is sent to (your) MyKaspersky account - there is no Activation code. 
  • IF (you) buy a Kaspersky subscription from a 3pty merchant - for example Amazon Kaspersky & OR a physical store - they still have Activation codes & the software *activates* when you *install*, not on payment date. 

To answer (your) questions:
1. Depending on where the subscription is purchased, IF it's from Kaspersky then no, Plus would be active at the same time as Standard, Standard would expire after 150 days, Plus would continue to run for the remaining 580 days. 
2. Depending on where the subscription is purchased, IF it's from Kaspersky then no, Plus activates as soon as it is paid for. 
3. (We) think you mean *merge* the existing Standard & new Plus subscriptions, so there's 880 days in total, this may not be possible as they're *different* subscriptions - but- if it is possible it can only be done with assistance of Kaspersky support. 
4. Note, the Kaspersky *Plus* subscription has *Unlimited* VPN, for *one* User account *only*. 

  • IF (you're) purchasing a Kaspersky Plus, 3 device, 2 year subscription, from a Kaspersky website, please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Email or Chat, then fill in the template as shown; include a *detailed history*; Kaspersky Customer Service will help you so *both* Standard & Plus are not active at the same time.  

*Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*      image.thumb.png.1a9321ffd559fe1478d2a58acd1e439b.png              
Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
grammar😔
  • Like 1

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