Webull trading platform gets deleted by Kaspersky

[MadDawger]

Hi,

I'm trying to get the Webull Trading Platform (a reputable program) on my PC.  I scan the downloaded install file for viruses and Kaspersky clears it fine.  I install the program, and usually within 20-30 mins of the program running, it starts deleting the files & shutting down the software claiming some kind of trojan.  I was lucky I did not have any open position at the time otherwise it could have cost me a lot of money.

Windows 11
Kaspersky Plus Version 21.19.7.527(b)

Any way I can just "whitelist" this program on Kaspersky so it stops doing that?

[harlan4096]

Welcome to Kaspersky Community.

 

If You think that this app behavior is trusted once installed, and it can be a false positive, as it is a System Watcher detection, based on the behavior of that application, this should be fixed via the Kaspersky ocial support.

 

You have to create a ticket K. Support , and filling in the form, select:

 

Operating System: Windows

 

Product: Kaspersky Plus

 

Type of question: Malware, and then -> False Positive.

 

They will probably request You to enable app traces, and reproduce the issue, once finished, You will have to send those traces to fix the false positive.