Websites Configuration Relues Not Working

[Karunakar]

Hi, am trying to exclude few websites from using VPN. But Kaspersky VPN websites configration rules are not working. I checked multiple times, but no use.

I am using unlimited latest version.

Can you please help.

Thank you.

 

[Flood and Flood's wife]

7 minutes ago, Karunakar said:

Hi, am trying to exclude few websites from using VPN. But Kaspersky VPN websites configration rules are not working. I checked multiple times, but no use.

I am using unlimited latest version.

Hello @Karunakar, 

Welcome!

1. Please tell us the installed Kaspersky software name & version, use this as a guide: How to find the name and the version number of a Kaspersky application?
2. And the OS version & build, use this as a guide: How to find the version of your operating system?
3. Please share the websites & rules you've configured for each site, to enable us to test? 

Thank you🙏
Flood🐳+🐋

Resource:

How to configure VPN for website categories

Edited November 17, 2023 by Flood and Flood's wife
modified 3 || added resource

[Karunakar]

Hi first of all thank you for your response.

Here are the details asked:

1) Am using Kaspersky VPN Version 21.15.8.493

2) OS: Windows 10 Version 22H2 (OS Build 19045.3570)

3) Ruels attached.

In rules, I added top10vpn.com to ignore. But when I check ip by visiting this website (https://www.top10vpn.com/tools/what-is-my-ip/), am still seeing VPN IP.

Thank you.

 

[Flood and Flood's wife]

38 minutes ago, Karunakar said:

Kaspersky VPN v 21.15.8.493, OS: Windows 10 v 22H2 (OS Build 19045.3570)

I added top10vpn.com to ignore. But when I check ip by visiting this website https://www.top10vpn.com/tools/what-is-my-ip/), am still seeing VPN IP.

Hello @Karunakar, 

You're most welcome!

Thank you for the information!

1. For our understanding - is it *only* top10vpn rule that's not working correctly with Kaspersky's VPN? 
2. IF the same rule is applied, using: https://www.maxmind.com/en/locate-my-ip-address - is the result correct? 
3. & again, for our understanding, why a rule to Ignore - when running a VPN check? 

Please post back? 

Thank you🙏
Flood🐳+🐋

[Karunakar]

Hi,

1) No, not only with top10vpn. Same issue with other websites too.

2) Same results seeing with maxmid also as like top10vpn.

3) Why I need ignore rule is, vpn speed is slow comparing with my original internet speed. If I like to watch youtube videos, am feeling slow. For the same, i want to get individual website rules function properly.

Thank you.

[Flood and Flood's wife]

6 hours ago, Karunakar said:

1) No, not only with top10vpn. Same issue with other websites too.

2) Same results seeing with maxmid also as like top10vpn.

3) Why I need ignore rule is, vpn speed is slow comparing with my original internet speed. If I like to watch youtube videos, am feeling slow. For the same, i want to get individual website rules function properly.

Hello @Karunakar, 

Thank you for the information. 

1.  Please log a request with: Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts, on the support page, select either Chat or Email, then fill in Connectivity issues, Specific website does not work as expected template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you.  

• Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[Karunakar]

ok, i will contact customer service and update response here in community. Thank you.