Web-Plugin 12.2 is not working

[Eleia]

I updated my web plugin to 12.2 but when i try to open the policy to edit, there is a message saying that the plug-in is not downloaded.

[ElvinE5]

check if the plugin is installed ...maybe an error, try updating if necessary, or uninstall and try to install again, correctly.

in some cases, it was noticed that when installing the plugin, it is described as, for example, "KES for workstations" (or something like that) ... it also does not allow working with the product, a simple click on "update" corrects the situation the correct display of the plugin has the name - Kaspersky Endpoint Security for Windows (12.2.0)

Спойлер

Спойлер

Спойлер

be sure to wait for the message that the plugin is installed or updated.

Edited August 17, 2023 by ElvinE5

[Eleia]

I tried it more than once but still showing that the plug-in is not installed and in the policies section it shows that the endpoint version is 11

 

[Eleia]

here is the version installed and the policy is showing version 11

[ElvinE5]

hmmm...like i said...you have a plugin installation error... it should not be called KES Windows

feel free to insert the plugin and click update... this often helps... downloading and updating can take time... as a result, your name should change to the correct one. ... just wait

17 минут назад, Eleia сказал:

here is the version installed and the policy is showing version 11

i think it will change after plugin update

 

well, if everything is bad at all ... remove and install the web console again