Web Control Product Feedback [MOVED]

[NVaZN]

Web Control currently blocks corsair.com as Computer Games through Web Control

Through the application or Security Center it would be nice to submit false positives, incorrectly categorized websites through the Security Center interface.

[Flood and Flood's wife]

Hello @NVaZN,

Welcome!

The following process is in place, as defined by Kaspersky:

• 1 Check the file & or URL using Kaspersky’s, Kaspersky Threat Intelligence Portal
• 2 Log a case with Kaspersky Technical Support, select Malware, False positive template - see image below; ask the Kaspersky Lab to let you know if the detection is a false positive? If it’s a legitimate detection, the Lab will advise you why. 
• 3 After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

Thank you🙏

Flood🐳

 

[Guest #37]

Hi,

Moved to the correct forum.

Please open a support ticket in Kaspersky Company Account to send your suggestion.

Regards