web antivirus firefox and chrome , for chrome doesn't work

[mantra]

hi

running kaspersky cloud edition under w10 and w7 

i have noticed that i can block and detect eicar when i click on the webstite eicar.com with firefox but not with chrome

i’m using the last version of firefox and chrome

in the notification , there is are you using firefox? are you using chrome?

i haven’t installed kaspersky firefox extension or kaspersky chrome extension 

firefox without kaspersky extension work great and block the test eicar 

chrome  does not detect it and download it

is it normal ? 

thanks

 

[Flood and Flood's wife]

hi, running kaspersky cloud edition under w10 and w7 

i have noticed that i can block and detect eicar when i click on the webstite eicar.com with firefox but not with chrome. i’m using the last version of firefox and chrome

in the notification , there is are you using firefox? are you using chrome? i haven’t installed kaspersky firefox extension or kaspersky chrome extension. firefox without kaspersky extension work great and block the test eicar . chrome  does not detect it and download it, is it normal ? thanks

 

Hello @mantra, 

Welcome back!

1. Which Kaspersky Security Cloud (KSC) version & patch is installed - use tutorial by @Danila T. as a guide → Read before you create a new topic!
2. Is KSC Premium or Free? 

Please let us know? 

Thank you🙏

Flood🐳 +🐋

[mantra]

hi, running kaspersky cloud edition under w10 and w7 

i have noticed that i can block and detect eicar when i click on the webstite eicar.com with firefox but not with chrome. i’m using the last version of firefox and chrome

in the notification , there is are you using firefox? are you using chrome? i haven’t installed kaspersky firefox extension or kaspersky chrome extension. firefox without kaspersky extension work great and block the test eicar . chrome  does not detect it and download it, is it normal ? thanks

 

Hello @mantra, 

Welcome back!

1. Which Kaspersky Security Cloud (KSC) version & patch is installed - use tutorial by @Danila T. as a guide → Read before you create a new topic!
2. Is KSC Premium or Free? 

Please let us know? 

Thank you🙏

Flood🐳 +🐋

hi

i to perform the test 

> manage settings → restore → reboot

for the test → https://www.eicar.org/?page_id=3950

 

 

1. answer

2. kaspersky free cloud edition 

firefox 89.0.2  64bit

 

chrome Version 91.0.4472.124 (ufficial Build ) ( 64 bit)

 

[Flood and Flood's wife]

Additional, if  v21.3 is installed:

How to configure application notifications

• UNCHECK, Notify on screen. When the event occurs, a pop-up notification is shown above the application icon in the taskbar notification area.

 

[mantra]

Additional, if  v21.3 is installed:

How to configure application notifications

• UNCHECK, Notify on screen. When the event occurs, a pop-up notification is shown above the application icon in the taskbar notification area.

hi

1. kaspersky home cloud free version  21.3.10.391 (d)

 

2. i use only firefox and chrome , here some screenshots under w7 64bit pro , but it does happen under w10 pro 64b

firefox version 89.0.2 (64 bit) , chrome 91.0.4472.124  (64bit)

tring to download test file

firefox

 

chrome

 

[Flood and Flood's wife]

Hello @mantra, 

Thank you for posting back!

• Re Eicar, our results are different to yours. 
• We ran the test twice, for both Firefox & Chrome. 
• After the 1st test, we reset Kaspersky app to Default. 
• The 2nd test results were identical to the first. 
• We notice Kaspersky app Reports is not trapping any Eicar/Chrome events. 

Link

 

Link

 

Please reset Chrome to Default, Reset KSC to Default → rerun the Eicar tests, please video the outcome & post back? 

Thank you🙏

Flood🐳 +🐋

[mantra]

Hello @mantra, 

Thank you for posting back!

• Re Eicar, our results are different to yours. 
• We ran the test twice, for both Firefox & Chrome. 
• After the 1st test, we reset Kaspersky app to Default. 
• The 2nd test results were identical to the first. 
• We notice Kaspersky app Reports is not trapping any Eicar/Chrome events. 

Link

 

Link

 

Please reset Chrome to Default, Reset KSC to Default → rerun the Eicar tests, please video the outcome & post back? 

Thank you🙏

Flood🐳 +🐋

hi @Flood and Flood's wife 

I did extacly your advises and now even chrome works perfectly !

thank you so much for the videos and the steps by steps , really appreicatiate it