We have 2 computers with Kaspersky Plus, Mine keeps having this when I am going to my websites: ff.Kis.V2.ser.kaspersky-labs.com

[Blondie59]

Hi,

I need help with this issue please.

We have 2 computers both running Kaspersky Plus 21.17.7.539, but on my computer it get this:  ff.Kis.V2.ser.kaspersky-labs.com when I am trying to access my websites and this is slowing my computer down.

I have had to take the program off and then re-install it, this also happened on a few of the earlier versions of Kaspersky. 

My browser is Mozill Firefox, and I am currently running Windows 10 Pro on both computers.

Can anyone please explain why this is only happening on my computer and not my husbands?

I did call Support when this first occurred.

Thank you,

Maureen

 

 

[harlan4096]

Welcome to Kaspersky Community.

 

This issue is usually related to this setting:

 

 

https://support.kaspersky.com/help/Kaspersky/Win21.17/en-US/201001.htm

 

Quote

If the check box is selected, Kaspersky application injects a web page interaction script into web traffic. This script ensures the operation of such components as Safe Money, Private Browsing, Anti-Banner, and URL Advisor.

Normally it shouldn't cause problems, check the add-ons installed in Your browser, also clear browser data and browser cache.

[Blondie59]

Hello,

Okay, I did take a look at the Security Settings, Network Settings and the box is checked.  If I uncheck the box then I receive the warning about some of the functions of Kaspersky not working.

I also checked my add-ons installed on my browser, all I have is Kaspersky Protection Version 2.10.9.1 and Yahoo Mail HIde Ad Panel Version 3.70 Last Updated April 7, 2022.

I am very good about clearing my browser data, browser cache, history & cookies.

I have uninstalled Kaspersky and re-installed it, since this has occurred and the problem seems to go away.

I am very upset that our President has now bannned Kaspersky in the US and I hope that Kaspersky will fight this, because we used Kaspersky since 2006 and never had any issues, the progam is easy to use and has been great.

Thank you