vpn stuck on trying to connecting

[Abdelrahman Elrayes]

[Berny]

@Abdelrahman Elrayes Welcome.

Did you try other virtual locations ?

[Abdelrahman Elrayes]

yes ,i even tired on my phone, i'm in Egypt ,so is it blocked? and is there any alternative way to get it work? 

[Berny]

@Abdelrahman Elrayes

As far as i know your  Kaspersky VPN should be available in your country. Please contact Kaspersky Technical Support.                                                             

[ezaher]

I am having the same exact problem, any solutions?

[Mostafa Sayed]

I am facing the same problem ... it keeps connecting and it fails every time .. any solutions ?

[Berny]

@ezaher  @Mostafa Sayed

Unfortunately I can’t help you , this is a Tech Support issue.

[Zypher2351]

How do i contact Technical support as i have the same problems and i have tried the same solutions and nothing worked?

[Flood and Flood's wife]

7 minutes ago, Zypher2351 said:

1. How do i contact technical support?

Hello @Zypher2351,

Welcome!

1. For Premium Kaspersky VPN, not Free, on the support page - select either Chat or Email, then fill in Connectivity issues, VPN-related issues template; please include any screen images of the error & a detailed history; Support may request logs, traces & other data, they will guide you. 

• Please share the outcome with the Community, when it's available? 

  Thank you?
  Flood?+?

Edited December 5, 2022 by Flood and Flood's wife