Vpn refuse to start

[19Sixtythree]

Hello ,

a simple descriptio: vpn doesn't start , it works on my mobile phones but on on windows . Any suggestion ?

[Berny]

@19Sixtythree Welcome.

Please reinstall on-top Kaspersky VPN  + reboot ?

→ Read before you create a new topic!

 

[Ham]

Hi, there. Running into the exact same problem as 19Sixtythree; the VPN works fine on my tablets and iPhone but it can't seem to detect that I'm connected to the internet on the PC.

I've tried the following:

- Reboot router 
- Restart PC
- Seeing if Kaspersky VPN is allowed on my windows firewall (it is).

But it just kept showing "VPN connection is temporarily unavailable". 

My last resort was to uninstall and re-install Kaspersky VPN, but the install wizard is stuck on this screen: 

Although I clearly am already connected to the internet.

Please advise. 
 

[Berny]

@Ham Welcome.

Please contact Kaspersky Technical Support
https://support.kaspersky.com/b2c/#contacts 

1)  Fill in the form
2) Did not find your answer ? Contact Customer Service

[Vanja Serdar]

On 6/21/2025 at 10:44 AM, Ham said:

Hi, there. Running into the exact same problem as 19Sixtythree; the VPN works fine on my tablets and iPhone but it can't seem to detect that I'm connected to the internet on the PC.

I've tried the following:

- Reboot router 
- Restart PC
- Seeing if Kaspersky VPN is allowed on my windows firewall (it is).

But it just kept showing "VPN connection is temporarily unavailable". 

My last resort was to uninstall and re-install Kaspersky VPN, but the install wizard is stuck on this screen: 

Although I clearly am already connected to the internet.

Please advise. 
 

I have the exact same problem after re-installation - "Please make sure you're connected to the internet..."
It is simply hanging there, even when I disable the firewall (so it must be something other than firewall)

[Berny]

@Vanja Serdar

12 hours ago, Vanja Serdar said:

it must be something other than firewall

When running command ‘ipconfig /all’ do you get ‘media disconnected‘ error ?

[Vanja Serdar]

1 hour ago, Berny said:

@Vanja Serdar

When running command ‘ipconfig /all’ do you get ‘media disconnected‘ error ?

Yes, It seems so.

Quote

Unknown adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Kaspersky VPN
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

 

[Berny]

@Vanja Serdar

12 minutes ago, Vanja Serdar said:

Yes, It seems so.

A temporary fix is the command “ netsh winsock reset “ (without quotes).

[Vanja Serdar]

2 hours ago, Berny said:

@Vanja Serdar

A temporary fix is the command “ netsh winsock reset “ (without quotes).

Unfortunately, it didn't work. I still have the same problem.

[Berny]

@Vanja Serdar

Can you try  “ netsh winsock reset “  + reboot and then check with ipconfig ?

[Vanja Serdar]

On 7/4/2025 at 2:21 PM, Berny said:

@Vanja Serdar

Can you try  “ netsh winsock reset “  + reboot and then check with ipconfig ?

I already tried that, no success. However, I did find something in the event log:

Name resolution for the name ff.kis.v2.scr.kaspersky-labs.com timed out after none of the configured DNS servers responded.

Could this mean something?

 

[Vanja Serdar]

21 hours ago, Vanja Serdar said:

I already tried that, no success. However, I did find something in the event log:

Name resolution for the name ff.kis.v2.scr.kaspersky-labs.com timed out after none of the configured DNS servers responded.

Could this mean something?

 

Ok, this issue has been resolved with the assistance of Kaspersky Tech Support. They recommended installing the latest Kaspersky application - "Kaspersky Standard" (not VPN) with version 21.21. After that, the installation of Kaspersky VPN succeeded without any issues.