Vpn refuse to start

[19Sixtythree]

Hello ,

a simple descriptio: vpn doesn't start , it works on my mobile phones but on on windows . Any suggestion ?

[Berny]

@19Sixtythree Welcome.

Please reinstall on-top Kaspersky VPN  + reboot ?

→ Read before you create a new topic!

 

[Ham]

Hi, there. Running into the exact same problem as 19Sixtythree; the VPN works fine on my tablets and iPhone but it can't seem to detect that I'm connected to the internet on the PC.

I've tried the following:

- Reboot router 
- Restart PC
- Seeing if Kaspersky VPN is allowed on my windows firewall (it is).

But it just kept showing "VPN connection is temporarily unavailable". 

My last resort was to uninstall and re-install Kaspersky VPN, but the install wizard is stuck on this screen: 

Although I clearly am already connected to the internet.

Please advise. 
 

[Berny]

@Ham Welcome.

Please contact Kaspersky Technical Support
https://support.kaspersky.com/b2c/#contacts 

1)  Fill in the form
2) Did not find your answer ? Contact Customer Service

[Vanja Serdar]

On 6/21/2025 at 10:44 AM, Ham said:

Hi, there. Running into the exact same problem as 19Sixtythree; the VPN works fine on my tablets and iPhone but it can't seem to detect that I'm connected to the internet on the PC.

I've tried the following:

- Reboot router 
- Restart PC
- Seeing if Kaspersky VPN is allowed on my windows firewall (it is).

But it just kept showing "VPN connection is temporarily unavailable". 

My last resort was to uninstall and re-install Kaspersky VPN, but the install wizard is stuck on this screen: 

Although I clearly am already connected to the internet.

Please advise. 
 

I have the exact same problem after re-installation - "Please make sure you're connected to the internet..."
It is simply hanging there, even when I disable the firewall (so it must be something other than firewall)

[Berny]

@Vanja Serdar

12 hours ago, Vanja Serdar said:

it must be something other than firewall

When running command ‘ipconfig /all’ do you get ‘media disconnected‘ error ?

[Vanja Serdar]

1 hour ago, Berny said:

@Vanja Serdar

When running command ‘ipconfig /all’ do you get ‘media disconnected‘ error ?

Yes, It seems so.

Quote

Unknown adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Kaspersky VPN
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

 

[Berny]

@Vanja Serdar

12 minutes ago, Vanja Serdar said:

Yes, It seems so.

A temporary fix is the command “ netsh winsock reset “ (without quotes).

[Vanja Serdar]

2 hours ago, Berny said:

@Vanja Serdar

A temporary fix is the command “ netsh winsock reset “ (without quotes).

Unfortunately, it didn't work. I still have the same problem.

[Berny]

@Vanja Serdar

Can you try  “ netsh winsock reset “  + reboot and then check with ipconfig ?

[Vanja Serdar]

On 7/4/2025 at 2:21 PM, Berny said:

@Vanja Serdar

Can you try  “ netsh winsock reset “  + reboot and then check with ipconfig ?

I already tried that, no success. However, I did find something in the event log:

Name resolution for the name ff.kis.v2.scr.kaspersky-labs.com timed out after none of the configured DNS servers responded.

Could this mean something?