Vpn refuse to start

[19Sixtythree]

Hello ,

a simple descriptio: vpn doesn't start , it works on my mobile phones but on on windows . Any suggestion ?

[Berny]

@19Sixtythree Welcome.

Please reinstall on-top Kaspersky VPN  + reboot ?

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[Ham]

Hi, there. Running into the exact same problem as 19Sixtythree; the VPN works fine on my tablets and iPhone but it can't seem to detect that I'm connected to the internet on the PC.

I've tried the following:

- Reboot router 
- Restart PC
- Seeing if Kaspersky VPN is allowed on my windows firewall (it is).

But it just kept showing "VPN connection is temporarily unavailable". 

My last resort was to uninstall and re-install Kaspersky VPN, but the install wizard is stuck on this screen: 

Although I clearly am already connected to the internet.

Please advise. 
 

[Berny]

@Ham Welcome.

Please contact Kaspersky Technical Support
https://support.kaspersky.com/b2c/#contacts 

1)  Fill in the form
2) Did not find your answer ? Contact Customer Service