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19Sixtythree
Posted

Hello ,

a simple descriptio: vpn doesn't start , it works on my mobile phones but on on windows . Any suggestion ?

Posted

Hi, there. Running into the exact same problem as 19Sixtythree; the VPN works fine on my tablets and iPhone but it can't seem to detect that I'm connected to the internet on the PC.

I've tried the following:

- Reboot router 
- Restart PC
- Seeing if Kaspersky VPN is allowed on my windows firewall (it is).

But it just kept showing "VPN connection is temporarily unavailable". 

My last resort was to uninstall and re-install Kaspersky VPN, but the install wizard is stuck on this screen: 
image.thumb.png.f6b90bb13b8f752c1ad35b87ac42827b.png

Although I clearly am already connected to the internet.

Please advise. 
 

  • 2 weeks later...
Vanja Serdar
Posted
  On 6/21/2025 at 9:44 AM, Ham said:

Hi, there. Running into the exact same problem as 19Sixtythree; the VPN works fine on my tablets and iPhone but it can't seem to detect that I'm connected to the internet on the PC.

I've tried the following:

- Reboot router 
- Restart PC
- Seeing if Kaspersky VPN is allowed on my windows firewall (it is).

But it just kept showing "VPN connection is temporarily unavailable". 

My last resort was to uninstall and re-install Kaspersky VPN, but the install wizard is stuck on this screen: 
image.thumb.png.f6b90bb13b8f752c1ad35b87ac42827b.png

Although I clearly am already connected to the internet.

Please advise. 
 

Expand  

I have the exact same problem after re-installation - "Please make sure you're connected to the internet..."
It is simply hanging there, even when I disable the firewall (so it must be something other than firewall)

Posted

@Vanja Serdar

  On 7/3/2025 at 8:11 PM, Vanja Serdar said:

it must be something other than firewall

Expand  

When running command ‘ipconfig /all’ do you get ‘media disconnected‘ error ?

Vanja Serdar
Posted
  On 7/4/2025 at 8:51 AM, Berny said:

@Vanja Serdar

When running command ‘ipconfig /all’ do you get ‘media disconnected‘ error ?

Expand  

Yes, It seems so.

  Quote

Unknown adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Kaspersky VPN
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Expand  

 

  • Like 1
Posted

@Vanja Serdar

  On 7/4/2025 at 10:14 AM, Vanja Serdar said:

Yes, It seems so.

Expand  

A temporary fix is the command “ netsh winsock reset “ (without quotes).

  • Like 1
Vanja Serdar
Posted
  On 7/4/2025 at 10:28 AM, Berny said:

@Vanja Serdar

A temporary fix is the command “ netsh winsock reset “ (without quotes).

Expand  

Unfortunately, it didn't work. I still have the same problem.

Posted

@Vanja Serdar

Can you try  “ netsh winsock reset   + reboot and then check with ipconfig ?

Vanja Serdar
Posted
  On 7/4/2025 at 1:21 PM, Berny said:

@Vanja Serdar

Can you try  “ netsh winsock reset   + reboot and then check with ipconfig ?

Expand  

I already tried that, no success. However, I did find something in the event log:

Name resolution for the name ff.kis.v2.scr.kaspersky-labs.com timed out after none of the configured DNS servers responded.

Could this mean something?

 

Posted
  On 7/6/2025 at 11:45 AM, Vanja Serdar said:

I already tried that, no success. However, I did find something in the event log:

Name resolution for the name ff.kis.v2.scr.kaspersky-labs.com timed out after none of the configured DNS servers responded.

Could this mean something?

 

Expand  

Ok, this issue has been resolved with the assistance of Kaspersky Tech Support. They recommended installing the latest Kaspersky application - "Kaspersky Standard" (not VPN) with version 21.21. After that, the installation of Kaspersky VPN succeeded without any issues.

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