VPN Problems

[gdaymate67]

I am finding that when I switch my VPN on, It will not connect to internet. it tells me it is connecting. I am running window 10

Edited January 3 by gdaymate67

[huytran]

1 hour ago, gdaymate67 said:

I am finding that when I switch my VPN on, It will not connect to internet. it tells me it is connecting. I am running window 10

me too

[dijidoo]

My VPN has been doing the same for two days.  With my limited knowledge, the best I could do was turn everything off and on again and Dr Google. Unfortunately still not connecting. Running Windows 10 Pro

[Berny]

@gdaymate67 @huytran @dijidoo

Please reboot and try another virtual location ?

[huytran]

22 hours ago, Berny said:

@gdaymate67 @huytran @dijidoo

Please reboot and try another virtual location ?

Thanks for your response , but i rebooted several times, still not working.

And i can't turn off VPN , can't change location too.

[Berny]

@huytran You are welcome.

Please uninstall → reboot → reinstall Kaspersky VPN,
if no fix please contact Kaspersky Technical Support : https://support.kaspersky.com/b2c/

 

[huytran]

2 hours ago, Berny said:

@huytran You are welcome.

Please uninstall → reboot → reinstall Kaspersky VPN,
if no fix please contact Kaspersky Technical Support : https://support.kaspersky.com/b2c/

 

Fixed, thanks mod!!!

[vtremb181]

Having the same problem, and being in the same case as dijido : almost don't know f... all in informatics and computers. Plus English is not my first language so it doubles the level of difficulty 
I read under to reboot... Reboot what ? My computer ? The antivirus ? The VPN ? All of them ?? 

The problem is the same when I'm trying to disconnect. 

Thanks for your help 

[Flood and Flood's wife]

10 hours ago, vtremb181 said:

Having the same problem, and being in the same case as dijido : almost don't know f... all in informatics and computers. Plus English is not my first language so it doubles the level of difficulty.

I read under to reboot...

1. Reboot what ? My computer ? The antivirus ? The VPN ? All of them ?

The problem is the same when I'm trying to disconnect. 

Hello @vtremb181, 

Welcome!

Reboot = 'the computer', that would stop & start the VPN software, the AV & the computer *but* before that's done it's necessary to remove (uninstall) the VPN software - then reboot, then download new VPN software - https://dm.s.kaspersky-labs.com/en-gb/KSDE/21.15.8.493/startup.exe - install that & see if the problem keeps going... ?

• 👉Do you mind if we ask which language you speak/write - there's different language sections, with great Moderators, it might be more helpful if you're posting in the section where you can speak / write in your own language - it appears as tho you may be running the French version of the application *but* we'd be loathe to make assumptions.

Please post back? 

Thank you🙏
Flood🐳+🐋

Edited January 13 by Flood and Flood's wife
pn

[Berny]

@vtremb181 Welcome.

It looks like you are running a French Kaspersky VPN version , please let me know ?

 

[dreminh1]

great now my kaspersky  wont launch any more  , after the update

[Berny]

@dreminh1

Please contact Kaspersky Technical Support → https://support.kaspersky.com/b2c/

[dreminh1]

@Berny now is Tet/chinese new year , no one is on the phone 

[Berny]

@dreminh1

↓ Please try to submit an E-Mail ticket ↓
 

Spoiler