VPN Problem

[eneszzers55]

I am using Vodafone home internet in Türkiye and I am getting an error that Kaspersky Plus VPN is not working.

[Flood and Flood's wife]

3 hours ago, eneszzers55 said:

I am using Vodafone home internet in Türkiye and I am getting an error that Kaspersky Plus VPN is not working.

Hello @eneszzers55, 

Welcome!

1.  Please log a request with Kaspersky Customer Service, select E-posta & fill in the template as shown & please provide a *detailed-history*:                                                                                                                                       
2. ***IMPORTANT*** -> please post back the incident-reference-request-number, it's prefixed with INC0000?  

Thank you🙏
Flood🐳+🐋

Edited 1 hour ago by Flood and Flood's wife
formatting

[Berny]

@eneszzers55  Welcome.

Are your running version 21.23.6.614-2 ?
→ https://support.kaspersky.com/tr/faq/ksec-migration#kaspersky-plus-and-premium-for-windows

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