VPN Not Available in My Region Despite Active Kaspersky Premium Subscription

[v.chandrakanth]

Since VPN is included as part of the Premium plan, I would like clarification on the following:

1. Why is the VPN feature unavailable in my region despite having an active subscription?
2. Is there any alternative solution or activation method available for customers in my region?
3. If the VPN service cannot be provided, am I eligible for a refund or adjustment for the unused VPN portion of my subscription?
 

[Flood and Flood's wife]

13 minutes ago, v.chandrakanth said:

Since VPN is included as part of the Premium plan, I would like clarification on the following:

1. Why is the VPN feature unavailable in my region despite having an active subscription?
2. Is there any alternative solution or activation method available for customers in my region?
3. If the VPN service cannot be provided, am I eligible for a refund or adjustment for the unused VPN portion of my subscription?
 

Hello @v.chandrakanth,

Welcome!

1. *Also* which region are you located in? 

From Kaspersky's @Danila T.: 

• This is likely due to an update of the VPN infrastructure. 
• All VPN users will see a new agreement in the app which they need to accept.
• The number of available VPN servers will change from ~105 to ~85, most common servers will remain. The router feature, protocol selection and dual VPN options will disappear. We’re continuing to expand coverage and add new features in upcoming updates.

Original source reference: https://forum.kaspersky.com/topic/after-update-lost-some-servers-and-double-vpn-57341/#findComment-221765

***Please contact Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts, on the support page select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request: 

Kaspersky have a 30-day money-back guarantee that (you) agreed to when (you) purchased the subscription - for all other situations (you'd) need to discuss with Kaspersky support.

 

Thank you🙏
Flood🐳+🐋

Edited 31 minutes ago by Flood and Flood's wife
added template & question