VPN for router missing on my subscription page.

[boonsiew]

I tried to create ovpn file for my router but the option is missing from my VPN page. I have active subscription but the option to download ovpn file is missing. 

[Flood and Flood's wife]

1 hour ago, boonsiew said:

I tried to create ovpn file for my router but the option is missing from my VPN page. I have active subscription but the option to download ovpn file is missing. 

 

Hello @boonsiew, 

Welcome!

As per Kaspersky's Danila T. -> due to the 'infrastructure-change' (i.e. Kaspersky is transitioning from Pango to PureVPN) -> there's been:

• A consolidation of VPN servers from ~105 to ~85, most common servers will remain.
• The router feature - OpenVPN, protocol selection and dual VPN options will disappear = no longer be available, at this time. 
• Kaspersky are committed to continuing to expand coverage and add new features in upcoming updates.

1. Any issues or ongoing concerns with the app or the VPN service, please log a request with Kaspersky Customer Service, select Email & fill in the template as follows, note provide a *detailed-history* please:                                                                                                               

Thank you🙏
Flood🐳+🐋

Edited 48 minutes ago by Flood and Flood's wife
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