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Posted

I have the premium version of vpn 21.5.11.384 (c) on a fully patched windows 10 21H2 19044.1645

I still sometimes use IE11 for some things and the vpn works fine for all those sites. However if I try the same web pages with vpn turned on using Microsoft Edge Version 100.0.1185.44  I get  "Hmmm… can't reach this page". This is true of all pages I try accessing with Edge. This happens with any of the VPN servers on the list.

Turning off vpn and refreshing the page correctly brings up the page.

Any ideas how to get things working correctly or is this a technical glitch?

Flood and Flood's wife
Posted (edited)

Hello @petsy

Welcome back!

  1. IE11 is no longer supported -> Hardware and software requirements.
  2. Read: Why is it impossible to open a website with Kaspersky VPN Secure Connection enabled?
  3. Uninstall & clean install VPN - including a full shutdown/power OFF & ON. 
  4. Contact Support, to determine if it's a "technical glitch", support may request logs, traces & other data, they will guide you. 
  5. Post a list of the URLs & servers that were assigned at the time of the error: "Hmmm… can't reach this page", so we can test please? 

Thank you?

Flood?+?

Edited by Flood and Flood's wife

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