VPN

[AlperBK]

I have bought already kaspersky premium for 3 devices. I had VPN but today i had to buy new VPN plan. Why ? I looked kaspersky premium plan and there is one option here (VPN option). 

Now i have usage limite, 300MB i bought VPN plan again and i am waiting for verifiction.

[Flood and Flood's wife]

3 hours ago, AlperBK said:

• I have bought already Kaspersky premium for 3 devices.
• I looked Kaspersky premium plan and there is one option here (VPN option). 

1. I had VPN but today i had to buy new VPN plan. Why ?

• Now i have usage limited, 300MB i bought VPN plan again and i am waiting for verification.

 

Hello @AlperBK, 

Welcome!

1. Have (you) signed into (your) MyKaspersky account, from the Kaspersky premium application, read: Abonelik ve Hesap. 
2. Are you in a REGION & or LOCATION where local regulations *limit* VPN use, read: Belirli bölgelerde VPN kullanılamıyor? 
3. What does the *outstanding* Notification say? 
4. BEFORE the problem started was there any *other* Kaspersky software & OR VPN software on the Android? 
5. BEFORE (you) decided to buy a second subscription, did (you) ask Kaspersky Customer Service - IF the answer is NO & if (you) still have not contacted them, please do so -> they have access to (your) private information, the Kaspersky Community does not; they can help; the Kaspersky Community can only guess at what might be the problem; we cannot look at (your) subscriptions & OR account history; fill in the support request as shown in the image; also, BEFORE contacting support, read: Müşteri hizmetlerinden destek alma:                                                                                                                                                                                                            
6. IF (you) need to request a REFUND for the second subscription, read this: How to request a refund?

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

Edited June 3 by Flood and Flood's wife
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