vmix28.exe errors out

[trcgiornale]

vmix fails to load with kaspersky small office enabled and gives following error

"Oggi, 04/03/2025 10:19:56;Rilevato un oggetto dannoso;vMix;vMix64.exe;C:\Program Files (x86)\vMix\vMix64.exe;C:\Program Files (x86)\vMix;14908;TEC01\User;Iniziatore;Rilevato;Rilevato;VHO:Trojan.MSIL.Exnet.gen;Trojan;Alto;Analisi euristica;uid:/amsi_stream_365;amsi_stream_365;uid://;File;Protezione cloud"

translated this states that a dangerous object has been found by heuristic analysis.  full virus scan of all files shows no errors.

This seems to be a heuristic scan with a false positive ..... how can I resolve this.

[Flood and Flood's wife]

40 minutes ago, trcgiornale said:

vmix fails to load with kaspersky small office enabled and gives following error

"Oggi, 04/03/2025 10:19:56;Rilevato un oggetto dannoso;vMix;vMix64.exe;C:\Program Files (x86)\vMix\vMix64.exe;C:\Program Files (x86)\vMix;14908;TEC01\User;Iniziatore;Rilevato;Rilevato;VHO:Trojan.MSIL.Exnet.gen;Trojan;Alto;Analisi euristica;uid:/amsi_stream_365;amsi_stream_365;uid://;File;Protezione cloud"

• translated this states that a dangerous object has been found by heuristic analysis. 
• full virus scan of all files shows no errors.
• This seems to be a heuristic scan with a false positive ..... how can I resolve this.

Hello @trcgiornale, 

Welcome!

Zip the exe, password protect the zip file - either MALWARE or INFECTED, log a case with: Kaspersky Customer Service - https://support.kaspersky.it/b2c/it#contacts - fill in the template as shown & request Kaspersky Customer Service assign the case to Kaspersky Virus Lab experts for analysis. *Include the zip-archive password - for the Virus Lab experts*: 

• *Also* -> IF using Chat -> *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*     

Kaspersky resources: 

• Falsi rilevamenti da parte delle applicazioni Kaspersky. Cosa fare?
• Trojan.MSIL.Exnet.gen

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited March 5 by Flood and Flood's wife
formatting; *Also* -> IF using Chat -> *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*