Very frequent BSOD's after switching to Kaspersky from another AV

[S0LAR3NGiN3]

Hi, 

last week my subscription to another internet security ended (not sure if it matters, it was GData). I decided to switch to Kaspersky. I installed Kaspersky Premium and only later removed the older IS, so that there would be no gap. When Kaspersky did a quick search, it found 2 suspicious files, one was a jpg file, which I didn't recognise and it was at a very strange location and another was called hosts.rollback (or something similar). Both files were infected and both files were also removed by Kaspersky. So I'm convinced Kaspersky is doing it's work.

ButAfter that first installation and check, I started getting very frequent BSOD's, almost every 5-10 minutes. The message on the blue screen is: IRQL is not equal or less (or something like that, it disappears real quick). The message in event viewer is as follows:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x0000000004e2b34c, 0x0000000000000002, 0x0000000000000000, 0xfffff805e8a9f600)

I have googled the issues at best as I could, I did a few things, like system file checker etc. in windows, I also checked my memory, hard drive(s) en motherboard bios. Nothing seems to be helping.

In the last year my pc crashed about 3 times, caused by faulty drivers by Nvidia. Which seems to be resolved after new drivers. And now I have a few houndreds of crashes in just 4-5 days.

So I can get in touch with Kaspersky customer service, but they ask for a complete dump of the crash, to be able to do this, I have to follow 2 steps. I cannot finish the first step, because I get a warning from windows that I cannot change that value because of some group policies. Did anyone encounter an issue like this and how can I resolve this?

<Edit: I have win11, 24H2, 26100-4351, quite well built gaming system with all elements just 1 year old, everything seems to be in perfect order. Like I said, I have Kaspersky Premium.

 

Edited Monday at 09:38 PM by S0LAR3NGiN3

[harlan4096]

Welcome to Kaspersky Community.

 

You can install the free tool WhoCrashed, also enable Full Memory Dumps in Your W11:

 

https://me.n-able.com/s/article/How-to-generate-full-memory-dumps-in-windows

 

Once You get the next BSOD, wait until the full dump is created, and in the next system restart, run WhoCrashed, and check what was the reason of the crash.

 

Also, check is the is some leftovers remaining from the previous antivirus app, search or run a GDATA uninstaller / clean up tool.

[S0LAR3NGiN3]

Hi Harlan,

thanks for your time and effort! 

So, I have decided to move on from my old windows. This old windows came with my previous pc, in the meantime I have exchanged almost 80% of my pc. It was also windows 10 and I upgraded to windows 11 and upgraded my pc at the same time. So I had a free windows for a new pc. But I feel like it is more and more falling apart. Older devices sometimes come back as a ghost to haunt me in the form of obsolete drivers. And it is possible this is causing my problems.

So what I did was, I bought a new windows 11 licence. And I will do a clean install of windows 11 and Kaspersky, without leftovers of older drivers or internet security software. 

 

By the way, I did install and use whocrashed, and it kept telling me the problem was caused by a software issue, so I am hoping a clean install of everything will solve all my problems (as far as possible with windows of course 😄 )

Anyway, thanks for your help, and I have a new question now. When I bought and installed K for the first time, I downloaded a small installer which was called startup.exe if I'm not wrong. So I was wondering, could I download a full version of K and install it after I have installed windows? What I want to do is: I want to go offline, install windows from a usb-drive, which arrived today, so I'm hoping it's fairly recent and while still offline, I also would like to install a full version of K, of course knowing that both will have to be updated when I go online again. Or is there some other better way, which means safer way of doing a clean install, is going offline perhaps a bit overboard?