USB-device problem after update from 12.2 to 12.3

[fatcharly]

Hi,

we are using:

14.2.0.26967 administration server

14.2.0.26967 administration agent

12.3.0 Endpoint Security for Windows

After an Update from 12.2.0 to 12.3.0 on our Windows 10 Clients, all usb connected attachments with an microphone like headsets or webcams stopped working in a propper way. Our Jabra Biz 2400 II Duo stopped working at all, our logitech webcams only work without the microphone. On the client log we find the information that the Connection with this device was blocked:

Ereignisname        Die Verbindung mit dem Gerät wurde blockiert
Signifikanz:        Warnung
Programm:        Kaspersky Endpoint Security für Windows (12.3.0)
Versionsnummer:        12.3.0.493
Aufgabenname:        Gerätekontrolle
Gerät:        hostname
Gruppe:        groupname
Uhrzeit:        Mittwoch, 22. November 2023 12:19:11
Name des virtuellen Administrationsservers:        
Beschreibung:        Ereignistyp: Die Verbindung mit dem Gerät wurde blockiert
Gerätekategorie: Datenbus
Gerätetyp/Schnittstellentyp: USB
Benutzer: Username (Aktiver Benutzer)
Ergebnis\Entscheidung: Verbieten
Ergebnis\Vorgang: Verbindung

 

Only when the access to the usb is not blocked in the policy, the devices with microphones work properly. Our policy normaly says: block usb but allow webcams, and there is no point to activate/allow audiodevices like headsets.

What can we do ? Kaspersky is not showing the devices to whitelist them. And is the devicecategory Databus correct for an USB-Microphone ?

 

Any suggestions are welcome

 

best regards

fatcharly

 

[ElvinE5]

Perhaps we should ask your politicians ...
I assume that you are instructed to block connection of USB removable devices (flash drives, disks, etc.), for this purpose you will find it more convenient to disable access to removable media ...

In your case, as I understand it, you disable access at the USB bus level, and that's probably why some of your USB devices don't work ...

try testing this option
1. in the bus section allow USB bus access

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2. in the device section, disable access to Removable media (check also how you have configured the resolution for cameras and scanners).

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check if your problem will recur.

I think this would be a more correct approach to solving the problem of locking USB removable devices ...
there you can also personalize who can be allowed to access removable devices and at what time ... and whether to log actions on removable media.

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