URL Adviser / URL Advisor not working (green icons missing in searchg results)

[intelvir]

The URL adviser icon is not showing anymore in search results, in any browser or any search engine. This problem started with Kaspersky Total Security 21.3.10.391 (h).

 

When I looked at the URL settings I tried changing from “search only in search results” to “search all URLs”. It worked for a few minutes after that, but then stopped working again.

 

I think it was working ok in 21.3.10.391 (g), so I am wondering whether something’s gone wrong with the recent software update to (h).

 

Anyone else finding that the URL advisor is no longer working on their system? Anyone at Kaspersky know of this issue and what they are doing about it?

 

Using latest vesrion of Windows 10 and all browsers up to date.

[Igor Kurzin]

Hi @intelvir , 

Can you please submit a ticket to technical support via https://support.kaspersky.com/b2c/ and let me know its number? 

We will collect some additional information to further analyze and fix this issue. 

[System_Info]

The URL adviser icon is not showing anymore in search results, in any browser or any search engine. This problem started with Kaspersky Total Security 21.3.10.391 (h).

 

When I looked at the URL settings I tried changing from “search only in search results” to “search all URLs”. It worked for a few minutes after that, but then stopped working again.

 

I think it was working ok in 21.3.10.391 (g), so I am wondering whether something’s gone wrong with the recent software update to (h).

 

Anyone else finding that the URL advisor is no longer working on their system? Anyone at Kaspersky know of this issue and what they are doing about it?

 

Using latest vesrion of Windows 10 and all browsers up to date.

Very strange mine got gray antivirus icon in the taskbar as the image shows.

O ícone da barra de tarefas é cinza, mostrando que meu produto não carregou | Comunidade Kaspersky

[Nameless]

Kaspersky suggestions re changing settings didn't work for me, as I already had those settings. 

After various setting changes, I did manage to fix the problem by doing this:

1 Open the desktop Kaspersky then open settings on lower LHS; 2 Find Web Anti Virus section and scroll down and open Advanced Settings, then scroll down to URL advisor; 3 move down and place a tick by "Check URLS"; 4 move down and click on "all websites except those specified";  move down to "Checked URLS" and click on All URLS. 

This restored the green or grey icons to search result lists, as I wanted, and extended them to some websites I use which is ok with me.  The green icons are smaller than the lost search list ones.  Having safe searches back is a big relief 🙂

I'm surprised that a computer simpleton like me found a solution that worked after Kaspersky's suggestions didn't.

 

 

 

[Mikhail Shakhov]

Hello,

Developers have already known about the problem. It will be fixed in frames of the Bug 6752139: [URL_Advisor] There is no URL-advisor icons on search results google.com with/without plugin in nearest time.

I will keep you informed.
Thank you. 

 

[Mikhail Shakhov]

Hello,

mentioned bug has already been fixed. Please update your bases and check the problem.

Thank you. 

[Trashcan]

On 8/10/2023 at 1:55 AM, Mikhail Shakhov said:

Hello,

mentioned bug has already been fixed. Please update your bases and check the problem.

Thank you. 

This bug is still happening for me, everything is updated but no URL Advisor icons are appearing on google.

[Mikhail Shakhov]

On 10/15/2024 at 12:27 PM, Trashcan said:

This bug is still happening for me, everything is updated but no URL Advisor icons are appearing on google.

Hello,

please contact to consumer support team: https://support.kaspersky.com/b2c/global

Thank you. 

[Flood and Flood's wife]

1 hour ago, Mikhail Shakhov said:

Please contact to consumer support team: https://support.kaspersky.com/b2c/global

Hello @Mikhail Shakhov, 

Why?

This bug has never been fixed.

Why are the users on 'wash/rinse/repeat' reporting this bug? 

Thank you🙏
Flood🐳+🐋

[Mikhail Shakhov]

8 minutes ago, Flood and Flood's wife said:

Hello @Mikhail Shakhov, 

Why?

This bug has never been fixed.

Why are the users on 'wash/rinse/repeat' reporting this bug? 

Thank you🙏
Flood🐳+🐋

Hello,

because it must work now on the last version of our product and if it does not work, we need to find out which local conditions cause this behavior. 

I reproduced the issue with last version only in Edge browser and only with Google search on my working PC, which works under proxy-server. And the issue also does not reproduce on my Home PC, it works properly in all supported browsers.

Thank you. 

 

[Flood and Flood's wife]

On 10/15/2024 at 8:27 PM, Trashcan said:

This bug is still happening for me, everything is updated but no URL Advisor icons are appearing on google.

Hello @Trashcan, 

1. Which Kaspersky software is installed, name & version? 

27 minutes ago, Mikhail Shakhov said:

Hello,

because it must work now on the last version of our product and if it does not work, we need to find out which local conditions cause this behavior. 

I reproduced the issue with last version only in Edge browser and only with Google search on my working PC, which works under proxy-server. And the issue also does not reproduce on my Home PC, it works properly in all supported browsers.

Thank you. 

Hi @Mikhail Shakhov,

The bug persists in Edge.

We *only* ever reported it for Edge -> logged 13th June, 2022.

IT has *never* had anything to do with Google search!

-> Configure URL Advisor -:

IF - All URLS - is ON, the ICONs do not display (no image)

IF - Only URLS in search results - is ON - the ICON shows but is inactive (in Edge) image 1, in Chrome it's active image 2:

Thank you🙏
Flood🐳+🐋

Edited October 17 by Flood and Flood's wife
added image & text

[Trashcan]

3 hours ago, Flood and Flood's wife said:

Hello @Trashcan, 

1. Which Kaspersky software is installed, name & version? 

Hi @Mikhail Shakhov,

The bug persists in Edge.

We *only* ever reported it for Edge -> logged 13th June, 2022.

IT has *never* had anything to do with Google search!

-> Configure URL Advisor -:

IF - All URLS - is ON, the ICONs do not display (no image)

IF - Only URLS in search results - is ON - the ICON shows but is inactive (in Edge) image 1, in Chrome it's active image 2:

Thank you🙏
Flood🐳+🐋

Hi, I am using the latest version of kaspersky mac premium (25.0.0.332a.b.c.d) and latest databases upadte, I have the chrome extension installed, and I use chrome with google search engine. Url advisor is enabled but does not show in google search results.

[Flood and Flood's wife]

14 hours ago, Trashcan said:

Hi, I am using the latest version of Kaspersky mac premium (25.0.0.332a.b.c.d) and latest databases update, I have the chrome extension installed, and I use chrome with google search engine. Url advisor is enabled but does not show in google search results.

Hello @Trashcan, 

Thank you!

1. Please proceed with logging a case with Kaspersky Customer Service, on the support page: https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, fill in the template as shown - please include a *detailed history* & include this URL (from @Mikhail Shakhov) for the topic reference: https://forum.kaspersky.com/topic/url-adviser-url-advisor-not-working-green-icons-missing-in-searchg-results-23664/#comment-190418. 
2. Please post back the Incident reference number, it's prefixed with INC0000? 
3. *Also - IF using Chat - ask the operator to email (you) a copy of the chat transcript *before* ending the chat - otherwise (you'll) have no record of the chat*

Thank you🙏
Flood🐳+🐋

 

[Mikhail Shakhov]

21 hours ago, Trashcan said:

Hi, I am using the latest version of kaspersky mac premium (25.0.0.332a.b.c.d) and latest databases upadte, I have the chrome extension installed, and I use chrome with google search engine. Url advisor is enabled but does not show in google search results.

Hi,

mentioned in this topic bug was created only for Windows products. Your issue on Mac product must be analyzed by Mac-team.

Thank you. 

On 10/17/2024 at 7:00 PM, Flood and Flood's wife said:

Hello @Trashcan, 

1. Which Kaspersky software is installed, name & version? 

Hi @Mikhail Shakhov,

The bug persists in Edge.

We *only* ever reported it for Edge -> logged 13th June, 2022.

IT has *never* had anything to do with Google search!

-> Configure URL Advisor -:

IF - All URLS - is ON, the ICONs do not display (no image)

IF - Only URLS in search results - is ON - the ICON shows but is inactive (in Edge) image 1, in Chrome it's active image 2:

Thank you🙏
Flood🐳+🐋

Hello,

I will try to reproduce this issue on my PC and collect logs, if it reproduces. I will keep you informed. 

Thank you. 

[Mikhail Shakhov]

On 10/18/2024 at 7:56 PM, Mikhail Shakhov said:

Hi,

mentioned in this topic bug was created only for Windows products. Your issue on Mac product must be analyzed by Mac-team.

Thank you. 

Hello,

I will try to reproduce this issue on my PC and collect logs, if it reproduces. I will keep you informed. 

Thank you. 

Hello ,

I reproduced the issue and created the bug 8026054. I will keep you informed.

Thank you. 

 

[Vitalik93]

Russian topic, but I also have problems with phishing and false positive submissions with Kaspersky Protection.

 

[Mikhail Shakhov]

3 hours ago, Vitalik93 said:

Russian topic, but I also have problems with phishing and false positive submissions with Kaspersky Protection.

 

Hello,

this is another bug(see my answer in Russian topic). 

Thank you. 

[Mikhail Shakhov]

23 hours ago, Mikhail Shakhov said:

Hello ,

I reproduced the issue and created the bug 8026054. I will keep you informed.

Thank you. 

 

Hi,

this bug has been fixed. Now fix is testing on beta-servers and must be published on Pub servers in 2-3 weeks. 

Thank you.