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upgraded from kaspersky security cloud to kaspersky plus not full access


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Posted

hello, i got upgraded from kaspersky security cloud to kaspersky plus, but i don't have the kaspersky plus benefits, unlimited vpn and other benefits thats offered in kaspersky plus but not offered in kaspersky security cloud, is there fix to that or i have to buy kaspersky plus subscription?

Flood and Flood's wife
Posted (edited)
  On 9/12/2022 at 3:21 PM, ibramaswadeh said:
  1. i got upgraded from kaspersky security cloud to kaspersky plus, but i don't have the kaspersky plus benefits, unlimited vpn and other benefits that's offered in kaspersky plus but not offered in kaspersky security cloud.
  • do i have to buy kaspersky plus subscription?
  • is there fix?
Expand  

Hello @ibramaswadeh, 

Welcome back!

  1. Which region are you in? 
  2. What is the Kaspersky Plus version, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About
  3. As long as (your) original Kaspersky Security Cloud license was valid/active, this should not have happened; do not buy a Kaspersky Plus subscription at the moment, in the first instance log a request with Kaspersky Support, either via Chat or Email, fill in Activation & License issuesOther template, Support will assist. 

Thank you?
Flood?+?

Edited by Flood and Flood's wife
  • 1 month later...
Posted

@Flood and Flood's wife

@ibramaswadeh

 

If there is any news?

This issue occurs on my PC, too

Flood and Flood's wife
Posted
  On 10/19/2022 at 12:12 PM, Hash said:

If there is any news? This issue occurs on my PC, too

Expand  

Hello @Hash, 

Welcome back!

The full distribution may not have happened in your region - please share with us: 

  1. Which region are you in? 
  2. What is the Kaspersky Plus version & patch(x), x = letteron the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About

Please post back? 

Thank you?
Flood?+?

  • 3 weeks later...
ibrahimaswadeh
Posted
  On 10/19/2022 at 12:12 PM, Hash said:

@Flood and Flood's wife

@ibramaswadeh

 

If there is any news?

This issue occurs on my PC, too

Expand  

i contacted support yesterday, but no respond yet

Flood and Flood's wife
Posted (edited)
  On 11/5/2022 at 8:58 AM, ibrahimaswadeh said:

i contacted support yesterday, but no respond yet

Expand  

Hello @ibramaswadeh, 

Welcome!

  1. Did you receive an automated email with an incident reference number starting with INC0000? 
  2. Support may take 48 to 72 hours to respond, after the automated email has been sent. 

Please post back? 

Thank you?
Flood?+?

Edited by Flood and Flood's wife
ibrahimaswadeh
Posted
  On 11/5/2022 at 9:09 AM, Flood and Flood's wife said:

Hello @ibramaswadeh, 

Welcome!

  1. Did you receive an automated email with an incident reference number starting with INC0000? 
  2. Support may take 48 to 72 hours to respond, after the automated email has been sent. 

Please post back? 

Thank you?
Flood?+?

Expand  

yes i received and email with inc, okayy im waiting :))

  • Thanks 1

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