Updating percentage symbol is weird

[SJaafar]

Hi there,

The updating line doesn't have the correct percentage symbol as you can see in the attached screenshot.

[Flood and Flood's wife]

  On 2/1/2025 at 8:45 AM, SJaafar said:

Hi there,

The updating line doesn't have the correct percentage symbol as you can see in the attached screenshot.

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Hello @SJaafar, 

Welcome!

• Please provide:

1. Windows OS version & build -> in Windows Search, type WINVER - open the WINVER app, post back what is shown in the WINVER app please?
2. Which Kaspersky software is installed: *name* & version*? IF it's *not* v21.20, update to that version: https://www.kaspersky.com/downloads#update-product

& recheck the formatting of the updating percentage symbol? 

Thank you?
Flood?+?

[SJaafar]

  On 2/1/2025 at 9:03 AM, Flood and Flood's wife said:

Hello @SJaafar, 

Welcome!

• Please provide:

1. Windows OS version & build -> in Windows Search, type WINVER - open the WINVER app, post back what is shown in the WINVER app please?
2. Which Kaspersky software is installed: *name* & version*? IF it's *not* v21.20, update to that version: https://www.kaspersky.com/downloads#update-product

& recheck the formatting of the updating percentage symbol? 

Thank you?
Flood?+?

Expand  

Hi there,

So, the app isn't updated automatically?

Anyway, here are the current details of the required info.

 

 

  On 2/1/2025 at 9:03 AM, Flood and Flood's wife said:

Hello @SJaafar, 

Welcome!

• Please provide:

1. Windows OS version & build -> in Windows Search, type WINVER - open the WINVER app, post back what is shown in the WINVER app please?
2. Which Kaspersky software is installed: *name* & version*? IF it's *not* v21.20, update to that version: https://www.kaspersky.com/downloads#update-product

& recheck the formatting of the updating percentage symbol? 

Thank you?
Flood?+?

Expand  

,

[Flood and Flood's wife]

  On 2/2/2025 at 5:54 AM, SJaafar said:

Anyway, here are the current details of the required info.

 

Expand  

Hello @SJaafar, 

Thank you for posting back!

*When posting images on a public forum, please hide private information, like email address, proper name etc., we've requested the Moderators adjust your images*

1. Please post the Windows OS version & build in English? 
2. (you) *already* have v21.20. 
3. (you) could try *uninstalling* Kaspersky Standard, at the end of the *uninstall*, shutdown the computer using SHUTDOWN, not Restart, power ON the computer by pressing the power button, login.
4.  Download a *new* Kaspersky Standard: https://www.kaspersky.com/downloads/standard. 
5. Install Kaspersky Standard. 
6. Run a Database update - allow it to complete. 
7. At the end of the *install*, shutdown the computer using SHUTDOWN, not Restart, power ON the computer by pressing the power button, login.
8. Recheck the *original* issue - does the 'incorrect formatting of the updating percentage symbol' persist? IF ''yes', log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Email or Chat, then fill in the template as shown; include a *detailed history*. Support may request logs, traces & other data; they will guide you. 

• *Also* -> IF using Chat -> *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*        

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited February 2 by Flood and Flood's wife
formatted image

[AlexeyK]

  On 2/2/2025 at 6:29 AM, Flood and Flood's wife said:

• (you) could try *uninstalling* Kaspersky Standard, at the end of the *uninstall*, shutdown the computer using SHUTDOWN, not Restart, power ON the computer by pressing the power button, login.
•  Download a *new* Kaspersky Standard: https://www.kaspersky.com/downloads/standard. 
• Install Kaspersky Standard. 

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Could you please read the information in this article? Such recommendations will cause problems for almost all users. You can't replace reboot with shutdown, because shutdown doesn't restart the system kernel. This means that the product will not be completely removed. This article may also be useful.

[Schulte]

Please excuse me for interfering.

It doesn't seem to me to be a problem with the Kaspersky software, but rather with the character set used on the system.
The Windows version displayed also looks a bit strange:

Possibly there is no '%' character.

[AlexeyK]

  On 2/2/2025 at 8:39 AM, Schulte said:

The Windows version displayed also looks a bit strange

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Arabic keyboard layout.) It may cause the GUI issue, I guess.)

[SJaafar]

  On 2/2/2025 at 9:13 AM, AlexeyK said:

Arabic keyboard layout.) It may cause the GUI issue, I guess.)

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This seems to be the cause of the issue.

[SJaafar]

So, the app has a UI bug?

[Berny]

@SJaafar

This is a ‘ cosmetic bug ‘

[nexon]

Version 21.20 is fresh new without a patch. So these versions without patch might contains bugs. But this is cosmetic bug only.