UPDATE PROBLEM

[SARDI02]

hI,

Kaspresky Standard,
i noticed last few days problem with update.
when i start it manually it says: "Update databases. Last update: not run"

through Home screen:

it starts and after it finishes
"we recommend that you update databases and application modules."

in reports it says that it has finished!?

Kaspersy is green but with 1 warning "Databases are out of date"
Windows security says the same.

before few minutes i opened an email thorough outlook and word attach. kaspersky 15 sec later found trojan (kasp. couldn't delete it. i did it manualy) should i be worried and what to do about update?

Thanks in advance.
 

[Berny]

@SARDI02 Welcome.

General recommendations for solving database update issues in Kaspersky applications

8 minutes ago, SARDI02 said:

kaspersky 15 sec later found trojan (kasp. couldn't delete it, I did it manually.

Please run a full scan ?

[SARDI02]

tnx.

i will do it tonight. what about update problem, that started few days ago?
i would like to be certain that it is up to date since it takes few hours 

i am on:

win 10 Pro
Kaspersy Standard, app ver. 21.21.7.384(a)
Databases release date: 8.8.25.  12:08
 

[Berny]

@SARDI02

37 minutes ago, SARDI02 said:

 it takes few hours 

Please select another update source ?

Kaspersky update servers → https://support.kaspersky.com/common/start/6105 

 

 

 

[SARDI02]

the problem persist.  should i put them all on the list?

Edited 6 hours ago by SARDI02

[Berny]

@SARDI02

Please disable all update sources and then enable one by one ?

[Berny]

Also : 

1) Please switch to Cloudflare DNS (1.1.1.1 & 1.0.0.1) ?

2) Reinstall on top Kaspersky Standard ?

If no fix Kaspersky Technical Support will be the next option.

[SARDI02]

i did full scan. everything ok. afterwards update works