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Posted

I locked an Android device to see how the system works and now cannot unlock the phone.  Apparently a PIN should be provided by my admin (which is me) but I have no idea how to find it.  Can anyone help?

Flood and Flood's wife
Posted

Hello @tired,

Welcome!

Sign into your MyKaspersky account, select Devices Tab, select your Mobile Device, select Manage, select Recovery Code

 

 

 

The special code is 16 digits, enter the 16 digits in the UNLOCK screen on your Mobile device. 


 

☢ NOTE, in the MyKaspersky account, DON’T select Disconnect device

 

Please post back if you need help?

Thank you🙏

Flood🐳

 

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