uninstalled Kaspersky, forgot to stop autorenewal

[greencoke]

Since Kaspersky is now banned in the US, I got a new antivirus but forgot to cancel auto renewal before uninstalling Kaspersky and installing the new antivirus. My subscription ends on October 31 and the renewal fee just showed up on my credit card as a pending transaction. I can't cancel the subscription through Kaspersky since I uninstalled the application. I tried through the website but am not seeing how. How do I cancel it?

[Flood and Flood's wife]

7 hours ago, greencoke said:

• Since Kaspersky is now banned in the US, I got a new antivirus but forgot to cancel auto renewal before uninstalling Kaspersky and installing the new antivirus.
• My subscription ends on October 31 and the renewal fee just showed up on my credit card as a pending transaction.
• I can't cancel the subscription through Kaspersky since I uninstalled the application.
• I tried through the website but am not seeing how.

1. How do I cancel it?

Hello @greencoke, 

Welcome back!

1. On the Kaspersky Customer Service page - https://support.kaspersky.com/b2c/global#contacts, select Email, then fill in first template as shown - *please specify (your) Kaspersky software*; then underneath the first template - select: Did not find your answer? Contact Customer Service -> then complete the second template -> please include a *detailed history*                     

Any issues or concerns, please post back?

Thank you🙏
Flood🐳+🐋