uninstallation, reinstallation, and error message

[abdeldjalil]

so i need to ask about when i desinstaled kaspersky, because i was having some problems, and when i instaled it back the code that i used before for kaspersky plus dont want to work and show this message.
and it says that i used another email or something so if there any solution
and also because i changed the region 
i purchase it in algeria but now im in austria
thank you

 

 

Edited October 26 by Berny
Données de la licence masqué

[Flood and Flood's wife]

50 minutes ago, abdeldjalil said:

so i need to ask about when i deinstalled Kaspersky, because i was having some problems, and when i installed it back the code that i used before for Kaspersky plus don't want to work and show this message.
and it says that i used another email or something so if there any solution
and also because i changed the region 
i purchase it in Algeria but now im in Austria

 

Hello @abdeldjalil, 

Welcome!

• Was Kaspersky Plus 'deinstalled' from the computer OR from (your) MyKaspersky account? 

1. IF the Kaspersky Plus subscription was *originally* activated it should not need to be reactivated. 
2. When you log into the Kaspersky Plus application software installed on the computer, it's important to use the same email address that you used to purchase the Kaspersky Plus subscription. 
3. IF the appleid.com email address is not yours, where was the Kaspersky Plus subscription purchased from - which merchant? 
4. Only Kaspersky support can change the region, please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select Email, then fill in the template as shown: 
5. Read: "Activation code is invalid for this region" error.

Thank you🙏
Flood🐳+🐋

Edited October 26 by Flood and Flood's wife
formatting

[Berny]

@abdeldjalil Hi,

→  Message d'erreur « Le code d'activation ne correspond pas à cette région »