Unfortunately a lost card.New details available

[brianran]

My payment is due for my Kaspersky total  security in July. My account has to be updated with a new card info  My existing card details are obsollete Lost card. Needs new card details to amend previous card info.. Please I am at my current moment, having operation. my e-mail is *****@*****.tld. My activation is ..........................................

HELP I may be  in Hospital for check up of my health

PR8 2EL SOUTHPORT UK Brian Randall

 

[Flood and Flood's wife]

1 hour ago, brianran said:

My payment is due for my Kaspersky total  security in July. My account has to be updated with a new card info  My existing card details are obsolete Lost card. Needs new card details to amend previous card info.. Please I am at my current moment, having operation. 

HELP I may be  in Hospital for check up of my health

 

 

Hello @brianran, 

Welcome & we're very sorry to hear you're unwell, we hope you have a speedy recovery. 

*For your own security & safety - please never post activation codes, email address or any private information - in a public forum*

Unfortunately the Community cannot help - all of your private information is managed by Kaspersky Customer Service, not the Kaspersky Community portal; please contact them - https://support.kaspersky.com/b2c#contacts  - they will help you, select Chat OR Email & fill in the template as shown; also, in your MyKaspersky account - IF your credit card shows the payment information is managed by Nexway or another Kaspersky business partner, again, you must contact Kaspersky Customer Service: 

How to identify the e-commerce partner from whom you purchased a solution. 

How can I update my credit card details?

When you're feeling better, come back to the Community & they'll help you upgrade Kaspersky Total Security to Kaspersky's new generation software: Kaspersky Plus. The conversion is *free* & is *like-for-like* - read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.

Any issues or concerns, please post back?
Thank you🙏
Flood🐳+🐋

Edited June 30 by Flood and Flood's wife
spelling😔

[brianran]

My payment is due for my Kaspersky total  security in July. My account has to be updated with a new card info  My existing card details are obsollete Lost card. Needs new card details to amend previous card info.. Please I am at my current moment, having operation. my e-mail is *****@*****.tld. My activation is xxxxx-xxxxx-xxxxx-xxxxx

HELP I may be  in Hospital for check up of my health

PR8 2EL SOUTHPORT UK Brian Randall

 

My payment is due for my Kaspersky total  security in July. My account has to be updated with a new card info  My existing card details are obsollete Lost card. Needs new card details to amend previous card info.. Please I am at my current moment, having operation. my e-mail is *****@*****.tld. My activation is xxxxx-xxxxx-xxxxx-xxxxx

HELP I may be  in Hospital for check up of my health

PR8 2EL SOUTHPORT UK Brian Randall

 

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Edited June 30 by Berny
License key removed

[Berny]

@brianran Welcome.

I have removed your activation code , this is  a public user Forum , we can’t resolve your problem.

Please contact Kaspersky Technical Support :

https://support.kaspersky.com/b2c/#contacts

[Flood and Flood's wife]

8 minutes ago, brianran said:

My payment is due for my Kaspersky total  security in July. My account has to be updated with a new card info  My existing card details are obsolete Lost card. Needs new card details to amend previous card info..

Please I am at my current moment, having operation.

HELP I may be  in Hospital for check up of my health

Hello @brianran, 

Thank you for posting back!

Unfortunately the Kaspersky Community cannot help - only Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts - can assist - they have access to your private records - the Kaspersky Community does not. 

IF you cannot contact Kaspersky Customer Service- perhaps there's a family member or hospital social worker who can assist? 

Thank you🙏
Flood🐳+🐋