Unable to update apps/windows updater failing/Outlook unable to send-receive mail

[GaryGW]

I am unable to update apps (zoom) via KIS. Also unable Windows Update is failing, as well MS Outlook 2019 (local install) unable to update email using IMAP/SMTP (one account) OR POP/SMTP. I have not changed network settings, but this started while I was traveling in Europe (now back in U.S.). I've tried alternative wifi, as well as Ethernet access to the internet. Internet IS available on both networks, but these update problems persist.

[Flood and Flood's wife]

Hello @GaryGW, 

Welcome!

• ?️Any error messages when the "unable to update issues" are occurring? 

Try this solution from @Igor Kurzin

1. Open Kaspersky Internet Security (KIS), select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes to confirm the action.
2. Exit KIS - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents - all files and folders.
4. Start KIS.
5. Enable Self-Defense.
6. Shutdown the computer, using Shutdown, not Restart, power on, login.
7. Re-check the issue(s)?

• ?️IF the above does not work, please provide more information, KIS version & patch(x) & computer OS & build, refer to Read before you create a new topic! by Danila T. & to KIS Reports for any errors? 

Thank you?
Flood?+?

Edited September 26, 2022 by Flood and Flood's wife

[GaryGW]

14 hours ago, Flood and Flood's wife said:

Hello @GaryGW, 

Welcome!

• ?️Any error messages when the "unable to update issues" are occurring? 

Try this solution from @Igor Kurzin

1. Open Kaspersky Internet Security (KIS), select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes to confirm the action.
2. Exit KIS - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents - all files and folders.
4. Start KIS.
5. Enable Self-Defense.
6. Shutdown the computer, using Shutdown, not Restart, power on, login.
7. Re-check the issue(s)?

• ?️IF the above does not work, please provide more information, KIS version & patch(x) & computer OS & build, refer to Read before you create a new topic! by Danila T. & to KIS Reports for any errors? 

Thank you?
Flood?+?

Windows 10 21h2 (OS Build 19044.2006). The only error code is from Google Chrome (which I forgot to mention also is failing to update), which is "An error occurred while checking for updates: Unable to connect to the Internet. If you use a firewall, please allowlist GoogleUpdate.exe. (error code 7: 0x80072EFE -- system level)."  Error from Windows Update when selecting a manual update says "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."  I'll try your suggestion later today and report back. (BTW, I'm writing this from the device with the update problem, so obviously the computer CAN connect to the internet.) [KIS 21.3.10.391 (j)]

Edited September 27, 2022 by GaryGW

[GaryGW]

This worked. Thank you so much. You're a life saver. 

[Flood and Flood's wife]

1 hour ago, GaryGW said:

This worked. Thank you so much. You're a life saver. 

Hello @GaryGW, 

You're most welcome?!

That's brilliant, well done?

Thank you so much for taking the time to let the Community know, we're delighted with the outcome?‍♂️

Flood?+?