unable to synchronize archives

[thenax]

hello 

i have kpm included with kaspersky premium but I can't sincronize archives ("unable to synchronize"). i tried to disconnect account and reconnect but it won't work

version 25.0.0.501 (a) / 1760810612_7731 / 1.1.0.2_1

Edited Sunday at 11:55 AM by thenax
error added

[Rachann]

I'm having the same problem.  When I contacted Kaspersky they went through various procedures and even had control over my computer.

In the end I was told it was because there was some maintenance work on the password portal and it was be resolved within a couple of hours, that was days ago still no change.