Unable to Sync Problem KPM Android build 111

[Gurumniejszy]

Problem nadal trwa. W moim przypadku na mobile z Androidem.

Edited October 12 by Gurumniejszy

[Flood and Flood's wife]

1 hour ago, Gurumniejszy said:

1. Problem nadal trwa. W moim przypadku na mobile z Androidem.

Hello @Gurumniejszy, 

Welcome!

1. Re-install the software, including a full power-reboot of the android, if that doesn't work, contact Kaspersky Customer Service, https://support.kaspersky.com/pl/b2c/pl#contacts, select Poczta e-mail & read: Jak uzyskać pomoc działu obsługi klienta?                  

Thank you🙏
Flood🐳+🐋

Edited October 12 by Flood and Flood's wife
pn

[Areo]

2 часа назад, Gurumniejszy сказал:

Problem nadal trwa. W moim przypadku na mobile z Androidem.

I updated my KPM to version 9.2.111.25 and unable to sync anything from Android. But sync from Windows to Android works good. 

Support request in progress. 

New bug from new version(

 

[Flood and Flood's wife]

1 hour ago, Areo said:

1. I updated my KPM to version 9.2.111.25 and unable to sync anything from Android.

But sync from Windows to Android works good. 

Support request in progress. 

New bug from new version(

Hello @Areo, 

Welcome back! 

1. Android/KPM 9.2.111.25 sync is working fine for us; please continue with Kaspersky Customer Service/Support; please share the outcome when it's available? 

 

Thank you🙏
Flood🐳+🐋

[Areo]

В 12.10.2025 в 16:20, Flood and Flood's wife сказал:

Hello @Areo, 

Welcome back! 

1. Android/KPM 9.2.111.25 sync is working fine for us; please continue with Kaspersky Customer Service/Support; please share the outcome when it's available? 

 

Thank you🙏
Flood🐳+🐋

Solution:

1) Open My kaspersky in browser (done in Windows);

2) Enter "Devices Menu" and disable KPM at your device (device is acitve, KPM unlocked);

3) Log in;

4)Database with passwords have to rewrite;

4) Profit.

This bug not depends from device type (Android 15 or Android 9). 

Database refresh and that`s all. 

Simple removal with cache or reauth doesn`t help.  

simple removal

  

[Danila T.]

Hello,

Will be fixed in the next build. Thanks.